Reference no: EM132325590

Manage Information or Knowledge Management Systems Assignment -

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the knowledge management - information management field of work and include access to:

• relevant legislation, regulation, standards and codes
• relevant workplace systems, documentation and resources
• case studies and, where possible, real situations
• interaction with others

Section 6 - Manage an Information or Knowledge Management System

This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system.

It applies to individuals who are responsible for seeing that key information and corporate knowledge are retained, accessible to others and improve business outcomes.

The unit applies to information or knowledge management systems which comprise policies, protocols, procedures and practices to manage information or knowledge within the organisation and among relevant stakeholders.

Activity 6.1 Learning Plan for Information Management System

Instructions to Learners: During the audit, it was identified that the staff of SSS RTO, were having issues using their information management system.

You and your audit team identified this and you have been asked to provide assistance in organising learning to use the information management system.

Learners are required to develop a plan, that will be presented to the Senior Management of SSS RTO. The plan is required to outline the following requirements:

• Identification of learning needs for team members Identification and plan to secure human, financial and physical resources required for the learning.
• Outlining a plan for organisation and facilitation of the learning.
• Promotion and support of the system within SSS RTO.
• Plan on how to monitor and document effectiveness of the learning.

Refer to the case study SSS RTO documents located in the learner resource folder to assist with this activity.

Activity 6.2 Manage Use of Information Management System

Instructions to Learners: Learners are required to develop a plan on how to manage the use of the information management system. This plan should outline the following:

• Assurance of implementation of correct policy and procedures (compliance, effectiveness, efficiency, implementation issues etc.).
• How to monitor integration and alignment with data and information systems.
• Collection of information on achievement of performance measures.
• Management of contingencies (system failure, technical difficulties, use of technical specialists, consultants, auditors).
• Analysis of effectiveness of system (strengths and limitations).
• Review of business and operational plan, determining how effective system is contributing to organisations intended outcomes.
• Recommendations for improvements to system, policy or work practices.