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ITECH7400 - IT Service Management and Professional Culture - Federation University
Summarize all the topics given in week 1 to 7 in A4 12 pages by using proper resources with in text as well as final references. There should be introduction, headings for all topics and conclusion. ( 3-4 FIGURES)
Need to add reference as well
Topic 1 - Introduction to Service ManagementTopic 2 - The Service Life CycleTopic 3 - The Service Life CycleTopic 4 - The Processes and FunctionsTopic 5 - The Processes and FunctionsTopic 6 - The Processes and FunctionsTopic 7 - Measurement, Metrics, and the Deming Cycle
Attachment:- IT Service Management and Professional Culture_Lecture_Slides.rar
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