Is service management relevant for digital transformation

Assignment Help Other Subject

Reference no: EM132349311

Report - Video Case Study and Skills Assessment

Learning objectives

This assignment partially addresses three of the learning objectives of this course:

LO1: integrate the fundamentals of business process management with service management in reference to the value IT can deliver to the enterprise

LO2: identify the importance of IT governance and service management and the need for organisations to ensure that effective processes are in place to manage the significant investment in IT infrastructure and services.

LO3: synthesise the nature and contribution of the IT service management standards and good practice frameworks such as IT Infrastructure Library (ITIL), ISO/IEC 20000 and IT4IT in providing good practice frameworks for IT service management

Report: Video Case Study Report

Report Structure and Presentation

Your report should include a title page. The presentation of the report should be professional, resulting in clarity of message and information.

Note: Make sure to state your name and student number in the report on the title page. State the word count of the report (Introduction to Conclusions)

Report Introduction (approx. 150 words)

Your report should include an introduction to the report. This introduction should provide an overview of the video case study.

Case Study Questions

(Each question - approx. 300 words)

Question 1: Is service management relevant for digital transformation? Give examples with references from the video for ITIL4.

Question 2: Discuss the key changes in the ITIL4 framework and how organisations can transition from ITIL v3?

This assignment topic on ITIL4 is presently a very hot topic in the ITSM community. Lots of things are happening every day. The official ITIL4 update information can be found here:

Report: Conclusions (approx. 150 words)

Summarise the key lessons you learnt from this video case study and your research.

Report: Referencing and Appropriateness of Sources

Ensure that your reports are fully referenced, including any reference to the text book. Your report should include in-text references and a List of References.

Do not repeat verbatim large slabs of information from other sources such as the text - you must put the ideas/information in your own words.

You must use at least five (5) academically sound sources other than the textbook in completing this report.

Attachment:- Management of IT Services.rar

Reference no: EM132349311

Questions Cloud

Own life experiences to answer : Use information from the text AND your own life experiences to answer/discuss the questions/topics.

Explain how the properties of aggregates affect concrete : R/506/9262-Concrete Design-Level 5 Advanced Technician Diploma in Civil Engineering-Explain how the properties of aggregates affect concrete.

Management of natural resources using ecological principles : Write a note on conservation and management of natural resources using ecological principles.

Consequences of eutrophication in coastal ecosystems : Describe the process and consequences (e.g., BOD, toxic tides) of eutrophication in coastal ecosystems.

Is service management relevant for digital transformation : CIS5308 - Management of IT Services - Discuss the key changes in the ITIL4 framework and how organisations can transition from ITIL v3

What are the advantages of using scientific methodology : What are the advantages of using scientific methodology when it comes to studying social phenomena?

When we speak of sustainable behavior-what does this mean : What are 3 types of potentially-renewable resources? When we speak of "sustainable behavior," what does this mean? What is a population?

Average levels of disease and disability : What would be a good plan to reduce average levels of disease and disability but can also reduce gaps based on gender, race, and social class.

What are the objectives of the campaign : Case analysis presentation Assignment - Campaign Title: Gorillaz - "Official Gorillaz App". What are the objectives of the campaign

Reviews

len2349311

7/31/2019 1:47:38 AM

10 Conclusions professionally developed. Clearly provides a summary of the main points or findings of the report, and are consistent with the outline given in the Introduction. 5 In-text referencing fully compliant with Harvard AGPS referencing method. List of References fully compliant with Harvard AGPS referencing method. Wide range of appropriate sources (at least5) appropriately analysed, applied and discussed.

len2349311

7/31/2019 1:47:26 AM

REPORT: INTRODUCTION10 Introduction professionally developed and broken into logical sections. Clearly provides the purpose of the reportand an overview of the video case study. 20 Provides excellent discussion of therelevance of service management in digital transformation with examples from ITIL4 20 Provides excellent discussion of key changes with ITIL4 and its transition from ITILv3

len2349311

7/31/2019 1:47:11 AM

Title page and other pages show professional appearance. Title page and other pages are accurate. Adequate title page and other pages. Some flaws in title page and/or other pages. Poor formatting, or missing title page and other pages. Appendices are clearly labelled and referenced. Appendices used toprovide appropriate supporting material Adequate use of appendices to improve report readability. Appendices not clearly identified or referenced.

len2349311

7/31/2019 1:47:06 AM

Excellent clarity ofexpression. Grammar and spelling accuratesuitable tone and style for target audience. Expression fluent.Grammar and spelling accurateexcept for minor lapses in target audience focus. Grammar andspelling mainly accurateat times language is unclear and/or unsuitable for target audience. Grammar and/orspelling contains errors.Language is poorly executed or uses too much jargon. Frequent mistakes in grammar and/or spelling.Style not appropriate for target audience.

len2349311

7/31/2019 1:47:00 AM

REPORT: STRUCTURE AND PRESENTATION 5 4 3.5 2.5 1.5 0 Report Structure shows professionalpresentation of material resulting in clarity ofmessage andinformation. Report Structure carefully andlogically organised. Report Structure shows organisationand coherence. Report Structure shows someattempt to organise in alogical manner. Report Structure is Disorganised/incoherent. No attempt made or diverse from what is acceptable.

len2349311

7/31/2019 1:46:48 AM

MARKING SUMMARY Report: Structure and Presentation / 5 Report: Introduction / 10 Case Study Question 1 / 20 Case Study Question 2 / 20 Report: Conclusions / 10 Report: Referencing and Appropriateness of Sources / 5 Report: Appendix 1 Self-Assessment of Skills / 30

Write a Review

Required(*) Message

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

User Account

All Pages