Indirect approach when speaking with Laquita

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Laquita is a new employee in the office. She has been employed and has already been late four times. Even though she always provides a logical reason for being late, the office manager, Wanda, needs Laquita to be on time. Today, Wanda must give Laquita a written warning and inform her that, if she is late again, she will be fired. Wanda will need to choose her communication strategy carefully.

1. Is it better for Wanda to take a direct or an indirect approach when speaking with Laquita and why?

2. Discuss why it is important for Wanda to follow up with Laquita in writing.

3. Reflect on a time when one of the approaches presented in this week's readings would have changed how you reacted to a person in authority, such as a manager, teacher, or parent.

Reference no: EM133224530

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