In what ways can you help develop engagement?

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Reference no: EM133165595

CHCCCS007 Develop and implement service programs

Activity 1A
Objective To provide you with an opportunity to develop a plan for consumer participation and engagement in decisions about service provision.
Activity
1. What are the benefits of developing a plan for consumer participation and engagement?

2. Who could you involve when you are developing your plan?

3. In what ways can you help develop engagement?

Activity 1B
Objective To provide you with an opportunity to investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan.
Activity
1. What should you consider when investigating the needs of individuals?

2. What can influence the needs of individuals?

3. When working with different people, what values should you adopt and what legislation should you follow?

Activity 1C
Objective To provide you with an opportunity to recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these.
Activity
1. What possible barriers are there to consumer participation?

2. How do you analyse and overcome a potential barrier?

Activity 1D
Objective To provide you with an opportunity to interact and consult with people accessing the service to monitor changing needs so that they can be addressed.
Activity
1. What is monitoring?

2. What should you consider when monitoring?

3. How might you collect or receive client feedback?

Activity 1E
Objective To provide you with an opportunity to consult and collaborate with other services and networks to address multi-faced needs of individuals and client groups.
Activity
1. Why might you need to consult and collaborate with other services?

2. What services and networks might you need to connect with?

3. When might you need to refer someone?

Activity 1F
Objective To provide you with an opportunity to evaluate broader organisation context and its impact on service delivery.
Activity
1. What things should you consider when you are evaluating service delivery?

2. What potential issues or conflicts might there be?

Activity 2A
Objective To provide you with an opportunity to facilitate input to program development from internal and external stakeholders.
Activity
1. What are stakeholders and what is the difference between internal and external stakeholders?

2. Identify potential stakeholders and state if they are internal or external

3. Identify methods that you can use to facilitate input from stakeholders

Activity 2B

Objective
To provide you with an opportunity to engage people accessing programs in management processes and develop formal arrangements as required.
Activity

1. What are the potential benefits of involving people in management processes?

2. How might you involve people in the management processes for your program?

Activity 2C
Objective
To provide you with an opportunity to incorporate consideration of individual differences, rights, needs and preferences in the planning processes.
Activity

1. What individual rights and other needs or preferences should you consider in the planning process?

2. What is the duty of care based on?

Activity 2D

Objective
To provide you with an opportunity to integrate both internal and external services as required.
Activity

What are internal and external services?

Activity 2E

Objective
To provide you with an opportunity to determine financial, human and physical resource requirements.
Activity

1. What are the benefits of assessing resource requirements?

2. When should you assess resource requirements?

Activity 2F
Objective
To provide you with an opportunity to develop supporting systems and procedures.
Activity

1. What are the benefits of support systems and procedures?

2. What should be considered in the creation of a support system, policy or procedure?

Activity 2G

Objective
To provide you with an opportunity to develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs.
Activity

1. What principles or mechanisms should be involved in service evaluation?

2. What should you consider when performing an evaluation?

Activity 2H

Objective
To provide you with an opportunity to document program identifying priorities, timelines and responsibilities.
Activity

1. In what way can you document priorities and responsibilities?

2. How should you communicate to staff and stakeholders?

Activity 3A

Objective
To provide you with an opportunity to communicate roles and responsibilities to relevant stakeholders.
Activity

1. What are the benefits of communicating with stakeholders?

2. By what methods can you communicate with stakeholders?

Activity 3B

Objective
To provide you with an opportunity to facilitate provision of training to support implementation.
Activity

1. What should be included in employee training?

2. What questions should people ask while they are working?

Activity 3C

Objective
To provide you with an opportunity to monitor service delivery against agreed objectives and budgetary frameworks.
Activity

1. What questions should you ask when monitoring?

2. Write guidelines for how monitoring should be performed and what should be considered.

Activity 3D

Objective
To provide you with an opportunity to make user interactions and feedback an integral part of ongoing monitoring.
Activity

1. What are the reasons for using user feedback?

2. By what methods can you gather user feedback?

Activity 3E

Objective
To provide you with an opportunity to identify and address problems in addressing the needs of service users in accordance with organisation procedures.
Activity

1. How can you check if service delivery is effective?

2. What are some common problems in addressing the needs of service users?

Activity 3F

Objective
To provide you with an opportunity to maintain relevant program and service delivery documentation.
Activity

1. What is the purpose of maintaining relevant program and service delivery documentation?

2. What are the benefits of a well-organised documentation system?

Activity 4A

Objective
To provide you with an opportunity to assess capacity of programs to meet objectives.
Activity

1. What are the benefits of program assessment?

2. What should you consider during an assessment?

Activity 4B

Objective
To provide you with an opportunity to seek and evaluate feedback from those using the service and other stakeholders.
Activity

1. What should you consider before you seek and evaluate feedback?

2. What would be the most appropriate method to gather feedback for your program? Why?

Activity 4C

Objective
To provide you with an opportunity to modify programs as needed to meet changing requirements within policy and budgetary frameworks.
Activity

1. What should you look at from your assessment results?

2. What changes could you consider making?

Reference no: EM133165595

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