Improve customer satisfaction and patient care

Reference no: EM13230674

The following is a generic mission statement for a primary care physician group practice. You have been hired as a consultant by the group to review the statement and make suggestions for revising it. Before you begin any revisions, what information do you want to know about the group and its environment? From where will you get that information?

"Serving all patients in need of care, Riverside Family Care Associates, Inc., a private physician group practice, provides the highest quality health care services to our patients and their families in a compassionate and caring environment. Riverside Family Care constantly strives to provide care in a cost-effective manner and to continuously improve customer satisfaction and patient care."

Write a 400- to 600-word paper and include some assumptions about the group and its environment, and prepare a draft of a new mission statement, including explanations for all your proposed changes. Be sure to take into account the growing trend toward consumer-driven health care.

Reference no: EM13230674

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