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1. Quality is defined as follows: "...a degree of excellence; the extent to which an organization meets the needs of customers and exceeds their expectations". Explain how the end of a quality cycle leads to the implementation of a continuous improvement plan in health and social services.
2. The "circle of quality" in health and social services consists of four quadrants. Say which of them joins the "population-based" approach. Justify whether we are able to speak of expected quality, desired quality, delivered quality or perceived quality.
3. By observing the third and fourth quadrants of the quality circle in health and social services, we see that they affect several management mechanisms. Make a short comparative analysis of the management mechanisms in the third and fourth quadrants, explaining their main differences.
4. Choose a group among these: 1) consumers, 2) doctors, 3) health professionals, 4) social workers and 5) decision makers. Referring to the course material (weeks 4 to 8), present a plan for continuous quality improvement. Present your plan with three recommendations.
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