Reference no: EM133905449

Competency
In this project, you will demonstrate your mastery of the following competencies:

Assess an organization's adherence to employee and labor relations laws and policies
Apply various techniques to address employee and labor relation challenges
Scenario
In Project One, your company went through a union campaign and a majority of employees voted in favor of union representation. Subsequently, union leadership and company management negotiated a collective bargaining agreement. The presence of represented (union) and non-represented (nonunion) employees means that Human Resources must work to ensure all employees receive fair and similar treatment within the guidelines of applicable laws and the provisions negotiated in the collective bargaining agreement. Get assignment help with expert guidance now.

As the HR analyst you received a complaint from the union representative that alleges a member of the company's management team violated the negotiated progressive discipline process when handling a recent HR incident. The specifics of the complaint are as follows:

The company manager suspended the union employee for one day with no pay because the union employee left the shift early without permission from the manager. The union representative claims the suspension was not necessary. The company manager claims that the suspension was appropriate because all nonunion employees would be suspended for the same issue.
The union representative claims the union employee was not given an opportunity to have another employee present at the conversation in the manager's office. The manager claims the union employee was offered the opportunity to have representation and the employee said no. There were no other witnesses in the manager's office.
The union representative claims the company manager did not allow the union employee to explain the reason for leaving early. The company manager disagrees and states that 30 minutes were spent listening to the employee's story as would be the case for any employee in the company.
The company manager claims that everyone in the department is treated the same way if an employee leaves the shift early without permission. Leaving a shift early impacts all other members of the team because work is not completed and may fall on nonunion employees to complete, creating overtime and possibly creating the need for nonunion employees to complete union employee work.
The director of Human Resources, who is your manager, has requested that you research the complaint in preparation for HR's meeting with the union representative and recommend an initial course of action.

Directions
In the first part of this project, you will look at the employee complaint and draft a memo to management that outlines the issues and your recommendations for resolution. Refer to the Management Memo Guidelines located in the Supporting Materials section for guidance. Consider the scenario to begin your work. Identify key issues in the complaint and determine how the situation may differ for union and nonunion employees. Discuss the ramifications for the company from both a union perspective and a general employee-confidence perspective. Describe any risks that the company might face if they do not address the complaint.

In the second part of this project, the investigation of the complaint is underway. To begin, you will need to identify the role that HR will play in the process. Your next step would be to draft questions for use in interviews with management to get the right information about complaints. Discuss how your questions would promote the intended outcome as well as the ramifications if the right questions are not asked. Next, describe ways in which your questions may need to differ depending on the level of management you are interviewing. Lastly, provide your recommendation for appropriate communication methods to demonstrate that union and nonunion employees are being treated fairly and equitably.