Reference no: EM133818164

Manage team effectiveness

Assessment Overview

Assessment 1: Short Answer Questions
In this assessment, you will demonstrate a sound knowledge of the unit requirements through completing and submitting written questions.

Question 1

Complete the table below:
Identify at least two effects of group dynamics on team performance
Briefly explain how each effect of group dynamics impacts team performance

Question 2
Identify two methods that can be used to communicate with team members to establish team activities.

Question 3

Complete the table below:
Identify at least one strategy for each outcome below.
Briefly explain how each strategy identified can allow the team leader to demonstrate support to achieve each outcome listed

Outcome
Cohesion among team members            
Team member's participation in tasks            
Team member's performance            

Question 4

Complete the table below:
Identify at least two strategies for gaining consensus in a team.
Briefly explain how each strategy can be used to gain consensus

Question 5

Complete the table below:
Identify two strategies that can be used to resolve issues between team members. Hire Best Homework Experts Now!
Briefly explain how each strategy can be used to resolve issues.

Assessment 2 - Workplace assessment

Project Overview

This project will require you to manage team effectiveness.
The project is divided into four parts:
Project Assessment Part 1 Establish Team Performance Plan
Project Assessment Part 2 Develop and Facilitate Team Cohesion
Project Assessment Part 3 Facilitate Teamwork
Project Assessment Part 4 Liaise with Stakeholders

Part 1. Establish Team Performance Plan

Task 1.1 Create a Team Performance Plan

ASSESSMENT INSTRUCTIONS
Seek an opportunity within your organisation for your team to undertake a task for this assessment. Ensure that the task your team will undertake can be completed within the period of your assessment.
Submit the following to your assessor:
Partially completed Team Performance Plan

Task 1.2 Develop KPIs for the Team and Team Members

Review the partially completed Team Performance Plan from Task 1.1.
Develop Key Performance Indicators (KPIs). Ensure that your KPIs are based on the completed sections of the Team Performance Plan from Task 1.1.

Communicate the completed Team Performance Plan to your supervisor.
During your communication with your supervisor, you must:
Discuss areas that may require amendment in the plan.
Apply any amendments your supervisor noted
Resubmit the Team Performance Plan for your supervisor's approval
Methods of communication can vary and can include, but are not limited to the following:
Conducting a meeting
Sending an email

Submit the following documents to your assessor:
Completed Team Performance Plan
At least one evidence of communicating the plan to your supervisor
This will include, but is not limited to:
Meeting Minutes with handwritten signature of attending supervisor
Email correspondence with responses and written approval from supervisor
At least two evidence of emailing the Team Performance Plan to each team member.
This can include, but is not limited to:
PDF copy of each email correspondence
Printed copy of each email correspondence

Task 1.3 Consult Each Team Member

ASSESSMENT INSTRUCTIONS

To complete this task, you must hold one informal consultation with each of your team members.
Access the following documents:
Communication Requirements: Consultations template provided within this workbook.
Workplace documents that contain organisational protocols to be followed during consultations
This can include, but are not limited to, the following:
Policies and procedures
Staff handbook
Complete the Communication Requirements: Consultations template by identifying at least two organisation protocols that you must follow during each consultation.
Protocols refer to the official rules that must be strictly observed during the facilitation of each corresponding activity. Protocols identified must be implemented during all the consultations you will conduct.
Submit the following to your assessor:
Completed Communication Requirements: Consultations
At least two completed Meeting Minutes

Task 1.4 Prepare a Learning Plan & Conduct Formal Learning Opportunities

Review each completed Meeting Minutes from Task 1.3. Identify the areas each member is expecting to have difficulties with.
Area of difficulty refers to areas or aspects of each team member's task that each team member is having difficulty performing.
Access the Learning Plan template provided within this workbook.
Locate the Session Plan template provided within this workbook. Complete one Session Plan for each formal learning opportunity you will facilitate.
Submit the following to your assessor:
One Completed learning plan
At least two completed Session Plan
At least two completed Attendance Sheets

Part 2. Develop and Facilitate Team Cohesion

Task 2.1 Develop Strategies for Facilitating Member Input

ASSESSMENT INSTRUCTIONS
Access the Strategy Plans template provided within this workbook.
Develop at least two strategies that will encourage team members to provide their input for each situation listed below:
Planning team tasks
Making team decisions
Establishing the operational aspects of the team's task
Submit the completed Strategy Plans template to your assessor.

Task 2.3 Develop Processes for Performance Issues, Concerns and Performance Problems

Access the Processes Document provided within this workbook.
Develop the following processes listed for each matter:
Performance Issues
Concerns
Performance Problems
Submit the completed Processes Document to your assessor
Part 3. Facilitate Teamwork
Task 3.1 Plan and conduct for Team Activities and provide feedback on team's performance

ASSESSMENT INSTRUCTIONS

To complete this task, you must meet with your teammates to plan for the team activities your team will undergo.
Identify at least two activities that your team can do that is related to your team's task. Each activity chosen must allow your team members to take on their individual roles and responsibilities based on the Team Performance Plan in Task 1.2.
Conduct the meeting with your team members.
Discuss at least two team activities you have identified for the team to do.
For each team activity, complete the Action Plan by discussing the following with your team members:
At least one action item for each team member to do during each team activity.
Indicate the team member that is assigned to each action item.
Planned implementation date for each action item
Anticipated result for each action item
You must complete one Action Plan for each activity.
Arrange a time with your assessor to observe you in conducting the team activities. Provide your assessor with two copies of the Observation Form. Discuss all requirements of the task with your assessor and prepare these before each team activity.
Access the Feedback Form provided within this workbook. You must have one copy for each team member. Complete one form per member for each activity conducted.
Feedback for each team member based on the Feedback Forms completed for each activity.
Areas where the team member performed well
Areas that the team member needs to improve on
Advise each member on how they can improve their performance
Submit the following to your assessor:
At least two Feedback Forms from Activity 1
At least two Feedback Forms from Activity 2
At least two completed Action Plans
Meeting minutes (discussion for team performance)

Identify what was done well during the activity.

Identify what was not done well during the activity

Identify at least one suggestion for improvement

Other comments or feedback

Part 4. Liaise with Stakeholders
Task 4.1 Meet with Stakeholders & Request for a Follow-up

ASSESSMENT INSTRUCTIONS

To complete this task, you must discuss your team's performance with at least two different stakeholders.
Review the feedback provided to the whole team from the completed Meeting Minutes from Task 3.1.
Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with a copy of the Observation Form.

Arrange a meeting with at least two internal stakeholders relevant to your team's task. The two internal stakeholders must include your supervisor and one other relevant internal stakeholder.
Other relevant internal stakeholders may include, but are not limited to, the following:
Assistant Managers
Senior Management
Access your organisations Meeting Minutes template to record your meeting with at least two relevant internal stakeholders.
Conduct the meeting with the relevant internal stakeholders. Overall team performance based on the feedback provided to the team in Task 3.1.
Review the issues, concerns, and problems identified by your team that you communicated to the internal stakeholders.
Follow-up on the status of the unresolved matters you identified.
Write a follow-up email to your supervisor. Your email must contain the following information:
A request for a follow-up on the status of the unresolved issues, concerns and problems you had discussed in this Task .
Send your follow-up email on the identified date for follow-ups which was discussed during the meeting.

Task 4.2 Create and Implement the Action Plan

Review your email correspondence with supervisor from Task 4.1. Review the still unresolved issues, concerns and problems that were identified by your team members.
Locate the Action Plan provided within this workbook. Complete all sections of the Action Plan.
Implement the action items identified in the Action Plan for each unresolved feedback.