Reference no: EM132318141

The idea of the Customer Relation Management (CRM) is Good, but this is considered a strategy for business. CRM is a tool used for client management, sales management, and productivity management. It will help the company improve his business, but what specific device will be implemented to carry out this strategy? The CRM technology is often in the cloud, I would suggest the company obtains the CRM system via the cloud, as this will make the management easier. Salesforce provides a great CRM system that I believe will be beneficial to Mark. Benefits of a cloud based CRM system are the following:

• Faster deployment
• Automatic software updates
• Reduce costs while scaling quickly
• Work from anywhere, on any device
• Increased collaboration (Salesforce, 2019).

You also talked about Voice over IP. I believe VoIP is a really great way to provide phone services on already existing network. The business  only has to worry about the system that will be used to provide the service, since the idea is to use existing network. I suggest the Gigaset GIGASET-C530IP Cordless Hybrid Expandable Phone for IP or Landline Calls from Amazon, it supports up to 4 calls and can accept up to 6 extra cordless phones.