How you would pass this experience on to your friends

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Reference no: EM132189881

Discussion : "Management "

Please respond to the following:

• Analyze the key management skills discussed in Chapter 14 to determine which you believe are the most important for a successful hospitality and tourism manager to possess. Provide specific examples to support your response.

• Analyze the trends in leadership and management to determine which ones will have the most influence on the HTM industry in the next 5-10 years. Explain your rationale.

Discussion : "Quality Standards"

• Assess quality service standards and choose one that may have the most impact on a struggling hospitality organization. Provide an explanation for your choice.

• Recall an experience in a hospitality setting where you encountered the very best service and a true reflection of quality customer service.

Describe how you would pass this experience on to your friends and family to ensure this establishment gains more business.

Reference no: EM132189881

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