Reference no: EM133503954

Question: Mr. Garcia is a 68-year-old male who has been waiting in the clinic's reception area to be called for over an hour. He is coming into the clinic for chronic pain in his arm. The front desk team warns you that he is furious and has raised his voice in frustration for having to wait for so long. You call him from the waiting room and take him to his patient room. You enter the patient room and welcome Mr. Garcia. He begins to tell you that he is unhappy that it is late. Explain how you would use therapeutic communication techniques to address Mr. Garcia's situation. Be sure to specifically identify at least 2 techniques you would use.

Scenario 2: Nervous Patient Mrs. Maggie Smith is an 82-year-old female patient that has just been diagnosed with high blood pressure. Her son, Tony, has brought her into the hospital for a rash on her body. The doctor has confirmed that the rash is a result of an allergic reaction to Mrs. Smith's new medications. The doctor changes the medication and provides her with a plan of care for the rash. The doctor also states that if she has another reaction to the new medication, then she needs to come back to the hospital. Mrs. Smith is now afraid to take any new medications, because of her concerns about another allergic reaction. Tony begins to assure his mother that he will be with her while she's on the new medications. Tony promises that he will try his best to help his mother take her new medications Based on the information about Mrs. Smith, how would you address her concerns? How you would establish trust with Mrs. Smith?

Scenario 3: Concerned Parent of a Patient Benjamin is a 4-month-old male patient in the pediatric unit at the children's hospital. He has been recovering from a respiratory virus for a week and is receiving breathing treatments every four hours from the respiratory therapist. He is currently on oxygen. While doing his regular vital sign check at 12:00 pm, you notice that he is having more difficulty breathing compared to yesterday. You check his oxygen tubing and it is flowing properly. His mother is in the room and says that he has been sleeping most of the day. She also says that he missed his last breathing treatment due to a change in his feeding schedule. She is beginning to pace the room with concern and asks you if you can do the breathing treatment. You know that the respiratory therapist has to do breathing treatments. How would you respond to Benjamin's mother?