Reference no: EM132773173

Question: Last week the Health Department gave the restaurant at a local hotel as 64 percent rating with a warning to fix the problems or be shut down. The hotel general manager chewed out the restaurant manager who chewed out the kitchen manager, who chewed out the entire staff. Everyone had to work overtime to get things into shape before the Health Department returned. Three days later the restaurant got an 85% with a repeat inspection planned in three months.

The incident left everyone shaken up. Nearly everyone is now upset with management and they are worried about their jobs.

You are the new assistant restaurant manager and you have been assigned to getting things in shape and ensuring that the next Health Department inspection is 100%.

1. How will you handle the emotional turmoil and motivate the staff to improve sanitation and safety in the restaurant?

2. Should the employees be worried about their jobs? What can you do to ease the employees concerns?

3. What do you think caused this problem?

4. Who do you think is responsible for this problem?

5. What policies and procedures will you need to implement and how will you implement them?

6. Who should be involved in creating a plan to rectify the problem?

7. How will you motivate the employees to "buy in" to the plan?

8. How will you prevent everyone from slipping onto their old habits which caused the problem in the first place?

9. Should employees be disciplined? If so, what should the discipline be?

10. What other problems may be happening in the restaurant? How will you address them?