Reference no: EM131435208 , Length: word count:150

How To Troubleshoot Document

Introduction:

A user complains that he/she cannot access the internet or any shared folders or any shared printers and is very upset. As a computer technician what steps would you take to solve the problem?

Requirements:

• Provide two different scenarios of what the problem could be and explain how you would resolve it.

• When explaining how to resolve the issue, use step-by-step instructions of what to do to fix the problem.

• Also explain how you would react to the client and how you would calm him/her down.

• Diagrams are nice when explaining certain steps.

• Minimum 150 words.