Reference no: EM132427113

Question 1: Instead of complaining about problems, how should the administrative medical assistant deal with problems?

Question 2: Describe why an effective health care worker should be skilled at understanding human behavior.

Question 3: What type of lifestyle is the patient encouraged to develop through the holistic approach to health care?

Question 4: Is it necessary for the administrative medical assistant to be familiar with the abbreviations of medical positions? Why or why not?

Question 5: Why was a Patient's Bill of Rights developed by the House of Delegates of the American Hospital Association?

Question 6: List the five components of Maslow's hierarchy of needs in order of importance.

Question 7: List five different types of defense mechanisms.

Question 8: Briefly describe two differences between good communicators and poor communicators.

Question 9: List three methods of providing feedback, either by oral or nonverbal response.

Question 10: List five items that might be included on a patient instruction form.

Question 11: List ten items that may be included in a patient registration form.

Question 12: Mr. Anthony Charles (patient) has arrived in the office. It is 9:00 a.m. How would you greet him?

Question 13: How should you end a telephone call?

Question 14: Explain five things the assistant should do when receiving a complaint from an angry caller.

Question 15: Describe how to determine if a scheduling system is satisfying patient needs and is flexible enough for the practice.

Question 16: Is it advisable to schedule a patient appointment more than one month in advance? Why or why not?

Question 17: Describe the difference between a new patient and an established patient.

Question 18: Describe the first three steps the medical assistant should take if a record cannot be found.

Question 19: List three advantages of microfilming data.

Question 20: List the indexing units of the following: Jefferson Community Health Center.

Question 21: For insurance purposes, what should an abstract of a patient's chart include?

Question 22: Describe the difference between subjective and objective information.

Question 23: What is the difference between a Schedule I drug and a Schedule V drug?

Question 24: List the six sections of the Physicians' Desk Reference.

Question 25: Why are some prescription abbreviations prohibited by JCAHO?