Reference no: EM133982918

Question: Please do without the textbook and use the four steps of communicationg assertively that is posted below.

Sometimes people confuse being aggressive with being assertive. To assert your rights is to calmly state how you feel and propose a solution, while being aggressive is forcing your ideas on others. Rather than stating your opinion, you use a hostile tone and demanding your desires, the response you receive may either be equally aggressive and an argument escalates, or there is no response, the receiver shuts down, and no communication takes place. Many times aggressive communication creates more conflict. The Lecture Notes for Chapter 5 explains the four steps to communicating assertively: 1) define the problem, 2) state how the problem affects you, 3) propose solutions that are workable, and 4) confirm understanding. It is important to know when you should assert your rights and when it may be best to not give an assertive response. For example, if it is pouring rain outside but your grandmother wants you to take her to the store, rather than assert your right not to go out in the rain, you may be accommodating so as not to hurt her feelings.
The Prompt:
"A friend borrows $50 and promises to pay you back tomorrow. But tomorrow passes, as do 20 other tomorrows, and there is no sign of the money. You know that the person has not forgotten about it and you also know that the person has more than enough money to pay you back. How might you assertively ask for your money back? What obstacles might you face? What might happen if you are unassertive or aggressive?"  Maximize your scores with our expert assignment help - get help now!