How do you document this call for dr rudner

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Reference no: EM133841309

Problem

Handling a Problem Caller - based on the scenario below, use appropriate telephone techniques to document this call for Dr. Rudner. Use the message sheet attached to type all necessary information. Scenario A patient of Dr. Rudner is calling: She is extremely upset because she has tried calling the office several times and is either put on hold or disconnected. This is her fourth time calling. She is insistent on speaking with Dr. Rudner. The MA/HCM who picks up the telephone this time is immediately yelled at by the patient."This is the fourth time I am calling! Get Dr. Rudner on the phone now!" "No!" "No!" "I will not be put on hold again. Do you know who you are talking to!?" "Just get me Dr. Rudner. Don't make me come down there. Get the instant assignment help. I'll have your job for this!" The caller refuses to leave her name or phone number. How do you document this call for Dr. Rudner?

Reference no: EM133841309

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