Reference no: EM132236426

PART A.

Provide data in XLSX format.

1. NPS for Fed Ex and Amazon

2. How do these compare to Facebook rating information

3. Survey 10 customers in your friends and family (outside class) for both companies

1. Like them?

2. Likely to use them again?

3. Likely to recommend them?

4. Calculate NPS

5. How do their NPS scores compare to personal survey results?

6. How does NPS align/correlate to other 2 questions?

PART B.

Provide Word Document with:

1. an updated version of your problem statement for your class presentation incorporating comments and discussion points.

2. File structures of required data to analyze including a descriptions of at least 3 files and associated fields. For example:

File 1: Person Contact File information for affected people (i.e. voters, customers, survey respondents) including Name, Email, Zipcode,

File 2: Activity data for Events including Time, Event, Person, Attendance, findings

File 3: Survey data of participants including survey fields of Survey identifier (key), Zipcode, affiliation, Questions number, answer, comments.

3. Provide an executive summary, in your own words of why the data is needed to research your problem and what you hope to find analyzing the data.