How can personnel be matched to customer traffic flows

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Retail Management: A Strategic Approach

Operations Management: Operational Dimensions

Learning Objective 1: To describe the operational scope of operations management

Learning Objective 2: To examine several specific aspects of operating a retail business: operations blue-print; store format, size, and space allocation; personnel utilization; store maintenance, energy management and renovations; inventory management; store security; insurance; credit management; computerization; outsourcing; and crisis management

Operational Decisions

What operating guidelines are used?
What is the optimal format and size of a store? What is the relationship between shelf space, shelf location, and sales for each item in the store? Get expert-level assignment help in any subject.
How can personnel be matched to customer traffic flows? Would increased staffing improve or reduce productivity? What impact does self-service have on sales?

What effect does the use of various building materials have on store maintenance? How can energy costs be better controlled? How often should facilities be renovated?
How can inventory best be managed?
How can the personal safety of shoppers and employees be ensured?
What levels of insurance are required?
How can credit transactions be managed most effectively?
How can computer systems improve operating efficiency?
Should any aspects of operations be outsourced?
What kind of crisis management plans should be in place?

Reference no: EM133950568

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