HOS6504 Global Hospitality Operations Management Assignment

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Reference no: EM132400025

HOS6504 - Global Hospitality Operations Management - Edith Cowan University

This is an individual project intended to represent the culmination of your Hotel Simulation (HOTS) business decisions undertaken during this unit. So far you have reached the end of managing your hotel for 2 simulated years. This project involves the preparation of a Strategic Plan to review the results from your balance scorecard through performance indicators.

Based on the balanced scorecard results, you will provide strategic recommendations for various key hotel departments (Front office, housekeeping, F&B, Marketing, Human Resource) to improve the overall performance indicators of your hotel. Please refer to the background information of the hotel found under the HOTS folder on Blackboard.

Learning Outcomes:

• Demonstrate an awareness of the nature and characteristics of a global hospitality enterprise.
• Plan and evaluate strategic management pathways for minimising the impact of these unique constraints in a range of hospitality settings.
• Develop plans and tactics designed to implement strategic intentions.

ASSIGNMENT INSTRUCTIONS

You are tasked with developing a Strategic Plan for the future of the hotel you have been managing through HOTS. This is an opportunity for you to review the balance scorecard through performance indicators and review the results from your balance scorecard through performance indicators. Based on the balanced scorecard results, you will provide strategic recommendations for various key hotel departments (Front office, housekeeping, F&B, Marketing, Human Resource) to improve the overall performance indicators of your hotel.

Your plan should include:

1. Reviewing the key indicators of your hotel such as but not limited to (attach your balance scorecard in your report):
o REVPAR
o Gross Operating Profit
o Market share
o ROCE
o Guest satisfaction
o Staff satisfaction
o ADR
o Occupancy rate
o Public awareness
o Hotel quality index
o Annual staff turnover

2. Provide explanations on the key indicators in relation to how and why the performance is good / poor over the 24 months.

3. Develop a strategic plan to improve the key indicators for the various hotel departments
o Front Office
o Housekeeping

o F&B
o Marketing
o Human Resource

The Strategic Plan should be 4,000 words (+/- 10%) - excluding references, and appendices. Referencing should be in the APA Style (see Resources below for Tip Sheet). The report must be suitably referenced with a minimum of 10 academic references and may include photographs, maps, tables, diagrams, illustrations.

Any student who wishes to defer the submission of an assignment must apply to the lecturer before the due date for an extension of the time within which to submit the assignment. The application must be in writing and must set out the grounds on which extension is sought.

Attachment:- HOTS Strategic Plan.rar

Reference no: EM132400025

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