Reference no: EM133528960

Case Study: ARC Gardens acknowledges that prevention is the best protection from abuse and neglect and recognises its duty of care obligations to implement prevention strategies that include suitable recruitment and screening protocols for identifying potential risks.

ARC Gardens recognises that prevention strategies should include the employment of skilled staff who respect the rights of Customers and who are aware of current legislation and policies pertaining to abuse and neglect. Such staff will assist customers and their families or guardians to access complaints mechanisms and to raise any concerns they have about service provision.

Where abuse, harm, or neglect has occurred, ARC Gardens, will respond quickly, considerably and effectively to protect the service user from any further harm, ensuring they have access to any required counselling, and medical, and or legal assistance.

It is important to always search for the cause of a change in a Customer's behaviour or unexplained physical symptoms. If a customer shows one or more of the possible signs of abuse, it does not automatically men she or he is being abused, but it must be reported.

You must report to the manager if:

• A customer shows a change in behaviour or mood that may indicate they are being abused
• You observe something behaving towards a customer in a way that makes you feel uncomfortable
• A person tells you that are abusing a customer
• A customer, staff member or visitor tells you that they have observed abusive acts.
• You observe an action or inaction that may be considered abusive
• You suspect or have any reason to believe a customer is being abused.

Failure to report an abusive situation may result In disciplinary action.

Note: Reporting of an allegation or suspicion of abuse of Home Care Customers with a disability to a Federal State Government Department is not mandated other than where Customers receiving a disability services are living in a group accommodation or are receiving centre based respite care as part of their services.

Question 1. Explain the process for identifying abuse

Question 2. What actions to take if abuse is suspected

Question 3. How to conduct an investigation into possible abuse

Question 4 what is the Use of abuse safeguards

Question 5. What are the Methods to raise awareness

Question 6. Who do you report if you think the client is experiencing some abuse?

Question 7. What are the consequences if you fail to report possible abuse of a client in your care?