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1.Explain the importance of demonstrating the communication skills needed for effective use of the telephone. 2.Discuss how preparedness when placing a call demonstrates an office professional's organizational skills. 3.What should you consider when answering your manager's phone? 4.Describe how to handle a transferred call when the caller has been transferred several times. 5.Which two questions are you attempting to answer when screening calls? 6.What guidelines should you consider when using a speakerphone? 7.Distinguish between primary and secondary emotion when handling an angry caller. 8.What are three advantages and three disadvantages of using voice mail? 9.Identify fundamental practices that should be considered to improve voice mail interactions. 10.What should you consider if you are having difficulty in making an international call? After watching the video on Telephone Etiquette please answer the following questions: 1.What are the phone etiquette points they provide? 2.What is the best way to handle an upset customer? Explain your answer thoroughly. 3.How should you handle personal calls at work? Please respond to the following questions. Mark your answers clearly. 1.Briefly explain any three specific situations where listening will be an important part of your life. 2.Describe the steps in the listening process. 3.How is listening defined in your text? 4.Explain four listening principles that are discussed in your text. 5.List three tangible benefits of effective listening in the workplace. 6.Discuss several ways listening differs from hearing. 7.Identify the note-taking style described in the text that you find most-effective to increase your understanding. Explain why this style works for you. 8.Describe when you would use each of the response styles and how you would know whether or not each was effective.
Discuss the importance of matching a strategy to a company's situation. Your answer must make reference to the following three situations- firms operating in 1) emerging industries 2) turbulent environments and 3) maturing industry situat..
Glocalization (and give an example), performative (and give an example), world anthropologies, cultural evolutionism, modal personality, guided reinvention of culture, “social contract”, linguistic relativity hypothesis, ethnicity, functionalism.
What are the describetion and a organization that you will use to conduct the remaining work. In this introduction, describe this organization, its computing requirements, and why you made this choice.
locate and critique a magazine geared toward adolescents. answer and elaborate upon the following questionsnbspdoes the
If the project schedule is shortened, what are the likely steps that the project manager would take with regards to the other triple constraints? b) What is typically the impact on quality when the project schedule is shortened? Why?
In poor countries, the disadvantages women face relative to men are
it is common for a teacher to write home or otherwise communicate with their students parents. often there are
tqm benchmarking to help guide and drive internal performance has long been a passion of mine. i worked for office
Do you think that prejudice and discrimination or cultural patterns play a larger role in racial and ethnic stratification in the United States? How might these processes be related?
On what point does Darwin agree with Lamarck? How does Mendel's model help us to understand the inheritance of biological variation within a species? How has Gould and Eldrege's theory punctuated equilibrium been used against them by scientific creat..
Assume you have just been named Chief Executive Officer of a small chemical refinery in the Northeast. Shortly after you suppose your new position,
in this course we look at classical ethical theories of utilitarianism deontology and virtue ethics. we also examine
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