User Account

All Pages

Explain the customer service representatives

Assignment Help Other Subject
Reference no: EM13853656

There are various duties that are completed by customer service managers. One of these responsibilities is the SWOT analysis (which is one of the most popular types of analysis tools) to determine where the company's customer service stands relative to the competitive environment in which it exists. Use the information that you have learned about the SWOT analysis to complete the following Assignment.
Assignment: Customer Service Planning

As part of the customer service planning process the director has asked you to complete a partial SWOT Analysis and come up with some SMART goals for the Porcupine Health Club (PHC). Be sure to complete the SWOT Analysis tutorial in the Learning Activities to be better prepared for this Assignment. Based on the scenario (LINK BELOW) found in your Discussion, address the checklist items.

Scenario: https://extmedia.kaplan.edu/business/Media/AB221/Porcupine_Health_Club_Video/index.html

Checklist:

1. Download the template file.

2. Complete the SWOT Analysis part of the Assignment template provided using your CSR Tool Belt for customer building strategies. You will complete the opportunities and weaknesses areas only.

3. Prepare some new SMART goals for the next year for the Customer Service Representatives (CSRs) who staff the front desk as well as assist customers at the Health Club in line with the mission, vision, and values statements (BELOW) provided. Enter these into the top of the template.

Mission, Vision and Values Statements for The Porcupine Health Club

Our Mission: To provide a diverse membership with access to a wide variety of exercise equipment, health-orientedclasses, and opportunities to help enhance the quality of their lives. We motivate and inspire our members and their families to adopt healthier habits for their long term benefit.

Our Vision: To inspire all of our members and families to be happier, and lead longer and healthier lives.


Our Values:

We value diversity.
We motivate our members and their families to adopt healthy habits through our interactions and our behavior.
We inspire healthy changes for everyone.
Disclaimer:This exercise may include actual companies and brand names solely for instructional purposes; this exercise is not associated with any such actual company or brand name. All trademarks remain the property of their respective owners.

 

Reference no: EM13853656

Questions Cloud

What do you think of the kid toolkit approach to management : Is IT standardization and innovation (or flexibility) in conflict in an organization like IVK? hat do you think of the kid's toolkit approach to management
Write clearly and concisely about u.s. government : Write clearly and concisely about U.S. government
Criminal history applied for the position : A man with a criminal history applied for the position of a security officer. His application was rejected. Do you justify the organization or the man for this decision? Why?
Develop a short recommendation outlining the channels : Develop a short recommendation outlining the channels and technology to advertise and identify the best available talent pool for the Administration Assistant position.
Explain the customer service representatives : Prepare some new SMART goals for the next year for the Customer Service Representatives (CSRs) who staff the front desk as well as assist customers at the Health Club in line with the mission, vision, and values statements (BELOW) provided. Enter ..
Which of the following is not true regarding common law? : Which of the following is not true regarding common law?
Reflect on process of project management techniques : Critically reflect on the nature and process of project management techniques - evaluate and apply appropriate techniques for planning and scheduling in different situations including strategies for the control of target setting, slippage, benchmar..
Diagnosis the problems demonstrated in this case : A good friend of yours is director of nursing at a 220- bed community hospital. Last year the hospital merged with a much larger medical center. One of the upsides, as well as one of the challenges, resulting from this change has been the rapid in..
Case study-kitchens plus inc : Answer the following questions and apply theoretical course content to fully explain your answer

Reviews

Write a Review

Other Subject Questions & Answers

  Define the concept agents of socialization

Define the concept agents of socialization. Identify what you feel are the three most significant agents of socialization in U.S. society today and briefly describe the role of each in the socialization process.

  Run a hypothesis test

Run a Hypothesis Test, at the 0.05 level of significance, to see if the mean Closing Price of IBD's Top 200 Composite Stocks listed on Thursday, November 19, 2009 was greater than $65

  Briefly explain the conceptual model

In this assignment, we are going to discuss the conceptual Model of Effective Computer Based Instruction for Adults. Please respond to all of the following prompts You are preparing a report in preparation for developing new Computer Based Instruc..

  Investigating a social issue

Describe how your issue fits into the field of sociology. Find out the sociological theories and terminology from the text that apply to your social issue.

  Articulatory theory

What evidence do we have from articulatory theory that speech is quantal? from perceptual theory? from acoustic theory? pick one for each.

  Cost-reimbursable contract

Which has more cost risk to the seller, a fixed-price contract or a cost-reimbursable contract? Why? How might that risk be mitigated?

  Explain the current moral and ethical issues

Describe the organization you will be using to create your Ethical Organization Profile. Explain the current moral and ethical issues faced by your virtual organization.

  Employee communication and participation influence

Give three examples of how employee communication and participation influence the effectiveness of the pay system.

  How plate tectonics affects sedimentation

provides an overview of how plate tectonics affects sedimentation. Where do sedimentary rocks originate? How are they formed? What are the three categories of sedimentary rocks?

  The lengths of the sides of a triangle are in the extended

the lengths of the sides of a triangle are in the extended ratio 6 7 9. the perimeter of the triangle is 88 cm. what

  Bronfenbrenners ecological theory

Biopsychosocial paradigm, PIE Perspective, and Bronfenbrenner's Ecological Theory, To begin, create a PowerPoint presentation of four to five slides (excluding title and reference slides)

  Crisis communication

Provide two examples (personal, local, work, state, school,national or international) of crisis communication efforts asdefined by your Text, which says, "Crisis communication ... is thecommunication response made by organizations to emergencysituati..

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd