Reference no: EM133759641

Apply critical thinking for complex problem solving

Assessment Task 1:

Question 1. Identify at least three of each of the following that can be applied when solving complex workplace issues:
Critical thinking techniques
Creative thinking techniques

Question 2. Answer the questions below about decision-making processes.

Steps of the 7-Step Decision-Making Process Description of Each Step
Identifying the decision
Gathering relevant information
Identifying alternatives

Weighing the evidence

Selecting the best solution
Taking action
Reviewing the decision

2. Identify at least five potential barriers to decision-making.

Question 3. Outlined below are the two workplace problems that Bounce Fitness is currently facing. Identify at least one of each of the following for each workplace problem outlined:
Advantages in developing solutions
Risks in developing solutions

Workplace Problems Advantages Risks
Ensuring health and safety during everyday operations
Ensuring the ‘Fitness in Maturity' pilot program adheres to additional COVID
safety requirements

Question 4. Based on the preliminary scenario, Bounce Fitness must address the workplace issue of operating amidst the COVID-19 pandemic.

a.Complete the table below:
Identify at least two sources of information that can be accessed through desk research
Explain how information gathered from each source is relevant to Bounce Fitness' workplace issue

b. Access the Job Descriptions page in Bounce Fitness from the link below:
Identify at least two relevant stakeholders that you can consult with in order to gather information relevant to the workplace issue.

c. Explain how information gathered from consultations with relevant stakeholders can assist in resolving the workplace issue.

Assessment Project You are required to:
Complete the tasks within the time allowed, as scheduled in-class roll.
Identify and scope details of at least one complex issue in the workplace for resolution.
Develop a problem-solving brief with information on the problem-solving process.
Facilitate ideation session with at least two relevant stakeholders to determine at least two possible solutions
Evaluate identified possible solutions to determine the most viable option to take
Present and seek feedback on solution proposal brief
Refine solution proposal brief and seek necessary approvals for implementation
To complete the Practical Assessment tasks, you will require access to:
Computer with internet and email access, and a working web browser
Installed software: Word, Adobe Acrobat Reader
A safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work that will allow you access to:
Workplace documentation with information on the following:
Scope of your work role
This can include:
Job description
Roles and responsibilities document
Business plan
Requirements for the development of:
Solution proposal briefs
Feedback registers
Requirements for the presentation of:
Solution proposal briefs
Feedback registers
Process for the approval of solutions for implementation
Requirements for preparing solution proposal briefs, such as:
Style guide
Communication policy and procedures
Continuous improvement policy and procedures

Workplace templates, including or similar to the following:
Problem scoping briefs
Feedback registers

Solution proposal briefs
Resources required for each of the following:
Undertaking research
Preparing a brief
Developing a feedback register
This can include:
Consultations with specialists
Information databases
Project management tools
Organizational policies and procedures with information relevant to the identified complex workplace issue, such as:
Work health and safety policies and procedures
Conflict resolution policies and procedures
Business continuity policies and procedures
Components of legislative frameworks applicable to the identified complex workplace issue,
Components of legislative frameworks can include legislation, regulations and codes of practice related to the following:
Anti-discrimination
Fair work
Work health and safety

Opportunity to:
Scope at least one complex workplace issue during consultation with at least two relevant stakeholders in Workplace Project Task 1
Present the problem scoping brief and facilitate an ideation session with at least two relevant stakeholders in Workplace Project Task 3
Present the solution proposal brief and seek feedback from at least two key stakeholders in Workplace Project Task 5
People, including:
At least two relevant stakeholders who will be involved in the following:
Consultation to scope at least one complex workplace issue in Workplace Project Task 1
Presentation of the problem scoping brief and facilitating ideas for resolving the complex workplace issue in Workplace Project Task 3
Relevant stakeholders refer to individuals or groups who have relevant information on and are affected by the workplace problem.

ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you consult with at least two relevant stakeholders to determine the scope of at least one complex workplace issue.

Relevant stakeholders refer to individuals or groups who have relevant information on and are affected by the workplace problem.
You will be assessed on your practical skills to:
Consult with at least two relevant stakeholders to scope at least one complex workplace issue During the consultation, you must discuss the following information:
Scope of your job role
At least one complex issue within the scope of your job role
At least two task objectives
At least two risks in trying to solve the complex issue
At least two resources required to determine a solution for the issue
Use communication techniques to identify requirements as appropriate to the audience and environment
Use listening and questioning to elicit the views and opinions of relevant stakeholders
Before consulting with at least two relevant stakeholders, you must review at least one organisational document with information on the scope of your job role.
Review Workplace Project Task 1 - Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.
After completing this task, submit the organisational document you reviewed with information on the scope of your job role. This can include:
Job description
Roles and responsibilities document
Business plan

Task 2: Problem Scoping Brief and Feedback Register

ASSESSMENT INSTRUCTIONS

This task will require you to develop a problem scoping brief with information on the scope of at least one complex workplace issue and a feedback register that you will use in Workplace Project Task 5.
Use your workplace/organisation's templates for the following to complete this task:
Problem scoping briefs
Feedback registers
To complete this task, you must:
Access and review the following information:
Consultation on at least one complex workplace issue conducted in Workplace Project Task 1
Organisational documents with information on each of the following:
Requirements for the development of:
Solution proposal briefs
Feedback registers
Requirements for the presentation of:
Solution proposal briefs
Feedback registers
Process for the approval of solutions for implementation
Research requirements applicable to the complex workplace issue that must be resolved. Requirements must include:
Components of applicable legislative framework
Legislative framework refers to acts, regulations, standards and codes of practice that work together to provide a set of guidelines for workplaces to follow in order to adhere to legislative requirements.
Components can be related to the following:
Anti-discrimination
Fair work
Work health and safety

Organisational policies and procedures
This can include:
Work health and safety policies and procedures
Conflict resolution policies and procedures
Business continuity policies and procedures
Develop a problem scoping brief with information on the problem-solving process for at least one complex workplace issue
This must include the following information:
At least one complex workplace issue to resolve
At least two task objectives relevant to the complex workplace issue
At least two risks in trying to solve the complex workplace issue
At least two resources required by the problem-solving process
Calculation of the cost of each resource required
At least one applicable legislative framework
At least one applicable organisational policy and procedures
Requirements for the development of each of the following:
Solution proposal briefs
Feedback registers
Requirements for the presentation of each of the following:
Solution proposal briefs
Feedback registers
Process for the approval of solutions for implementation
Develop a feedback register that you will use in Workplace Project Task 5 to systematically record stakeholder feedback on solutions for the complex workplace issue
Review Workplace Project Task 2 - Assessor's Checklist before starting this task. This form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task.

ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you present the problem scoping brief from Workplace Project Task 2 and facilitate an ideation session with at least two relevant stakeholders to determine possible solutions for the complex workplace issue.

Relevant stakeholders refer to individuals or groups who are affected by the solution development process for the complex workplace issue.

You will be assessed on your practical skills to:

Present the problem scoping brief developed in Workplace Project Task 2

Lead the process for generating ideas for possible solutions to the complex workplace problem

Use communication techniques to identify requirements as appropriate to the audience and environment

Use listening and questioning to elicit the views and opinions of relevant stakeholders

ASSESSMENT INSTRUCTIONS

This task will require you to evaluate each possible solution identified in Workplace Project Task 3 and develop a solution proposal brief.

Use your workplace/organisation's template for problem-solving briefs to complete this task. To complete this task, you must:
Review your organisation's requirements for preparing solution proposal briefs

This requires you to access at least one organisational document with information on requirements, such as:

Style guide
Communication policy and procedures
Continuous improvement policy and procedures
Apply the decision-making process to select the most viable option from the possible solutions identified in Workplace Project Task 3

This must include:

Identifying what possible solutions are available
Using critical thinking techniques to evaluate the following for each possible solution:
At least one advantage

At least one limitation

Choosing among the possible solutions to determine the most viable option to take
Develop a solution proposal brief on the solution you chose.

Review Workplace Project Task 4 - Assessor's Checklist before starting this task. This form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.
Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task.

ASSESSMENT INSTRUCTIONS

Your assessor will observe you as you present the solution proposal brief developed in Workplace Project Task 4 to at least two key stakeholders.

Key stakeholders refer to individuals or groups who are vital in the problem-solving process due to specialist insight and authority to provide approval for implementation.

You will be assessed on your practical skills to:

Present all information in the solution proposal brief developed in Workplace Project Task 2

Seek feedback from each key stakeholder on the solution proposal brief

To complete this task, you must record feedback from each key stakeholder in the feedback register developed in Workplace Project Task 2

Before presenting to key stakeholders, you must review the following:

Feedback register developed in Workplace Project Task 2

Solution proposal brief developed in Workplace Project Task 4

These forms outline the following:

Resources you are required to access to complete the task.

All criteria your submission must address to satisfactorily complete this task.

All practical skills you need to demonstrate to satisfactorily complete the observation task.

ASSESSMENT INSTRUCTIONS

This task will require you to refine the solution proposal brief based on feedback received and seek approval for implementation.

To complete this task, you must:

Review the feedback register completed in Workplace Project Task 5 to determine what changes must be made to the solution proposal brief

Refine your solution proposal brief by making changes based on the feedback recorded in the feedback register

Task 1: Scope Complex Workplace Issue

Supplementary documents/sources with information on the scope of the learner's job role
Specify evidence submitted:

Video recording of the consultation
Only if direct observation is not possible.

Task 2: Problem Scoping Brief and Feedback Register

Completed problem scoping brief

Feedback register

Supplementary documents/sources with information on each of the following:

Requirements for the development of:
Solution proposal briefs Specify evidence submitted:
Feedback registers
Specify evidence submitted:

Requirements for the presentation of:
Solution proposal briefs Specify evidence submitted:
Feedback registers
Specify evidence submitted:

Process for the approval of solutions for implementation Specify evidence submitted:
Evidence of conducting research on the following information applicable to the complex workplace issue:
Legislative framework components
Organisational policy and procedures Specify evidence submitted: