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QUESTION 1 Heads of Schools are accepted to be skilful and possess the necessary competencies in order to lead and handle their schools more professionally. (a) Identify any four leadership skills and examine them. (b) Essentially discuss how Heads of Schools can apply them in order to lead and control their schools more professionally.
QUESTION 2
Examine critically what you consider to be reasons for running a staff development programme in education. Exemplify your answer with examples from your practice.
QUESTION 3
Conflicts are common in organisations. If they are bound to occur, there are many strategies which can be used to address them namely, Conflict Avoidance, Conflict Diffusion, Conflict Containment and Conflict Confrontation. Essentially analyse them and apply them to any case of conflict you have identified.
QUESTION 4
Individuals are not willing to believe change. Write down any five reasons for their unwillingness. Examine the strategies that Heads of schools can use to address resistance.
QUESTION 5
If you were leading and managing an educational institution, that theory or theories of motivation would you have found more useful to add to the productivity of your staff. Provide with at least three examples from your work knowledge.
Explain the meaning of Business Process Outsourcing (BPO) BPO deals mainly with non-core processes of an organization. Explain four of such type of processes List and briefly describe three drivers and three inhibitors (risks) for BPO
A customer waiting in line is potentially a lost customer. Choose a service organisation of your choice, suggest and explain the strategies that operations managers could use to make waiting less painful, Explain what is meant by capacity manageme..
Define Social Environment, How Does the Social Environment Affect a Business?
The concept of personality is so broad that it is difficult to define precisely. One definition that has stood the test of time was proposed by Allport (1937) who said Personality is the dynamic organization within the individual of those psychoph..
Good Governance is an ideal. To ensure sustainable development, actions must be taken to work towards this ideal with the aim of making it a reality. With reference to the above statement, analyse the characteristics of Good Governance
Classify the stocktaking process.
Outline some of the advantages associated with the process of privatization
Max Weber described public administration as bureaucratic and said that it was characterized by many shortcomings. Elaborate on any three of these weaknesses and explain how they affected the efficiency and effectiveness of public services
Industrial engineer has become very important in an organisation.The scope of industrial engineer has widened as markets today have increased from local, national to international levels and hence, the role of industrial engineer has been constantly ..
What are functions of the Department of Transport in society.
How does the Kanban process focus on the individual within the teamwork concept and How is the Kanban process linked to the Kaizen process and What is capacity planning
New pressures unit rising in most countries with public expectations and demands for health care increasing worldwide.
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