Reference no: EM133921452

Question

As the nurse manager at a community hospital with a mission statement that embraces diversity and an inclusive workplace, you encounter the following situation: Rachel Goldberg, the laboratory technician assigned to your floor, asks to speak with you concerning an urgent matter. Rachel reports that while drawing blood on Mrs. Silverstein, a patient who had a cholecystectomy earlier in the day, the patient comments that her nurse refuses to give her any pain medication. When Rachel goes to the Nurses' Station to find Mrs. Silverstein's nurse, she overhears Margarett Schwartz, a Lutheran nurse of German heritage, comment to a fellow nurse, "Mrs. Silverstein is just a Jewish princess who complains about pain all the time. I'm going to make her wait another half-hour before I give her any medication." Rachel exchanges angry words with Margarett, then approaches you demanding to know what you intend to doabout the "blatant anti-Semitism" on the unit. How would you handle this situation?