Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Donna Shader, manager of the Winter Park Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a seperate wiatnig line, during the peak check-in time of 3:00pm to 5:00pm. Observation of arrivals during this time show an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk clerk to register each guest. Donna is considering three plans for improving guest service by reducing the length of time guests spend waiting in line. The first proposal would designate one employee as a quick-service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests seperated from the rest of the clientele, the average time for registering a typical guest would climb to 3.4 minutes. Under plan 1, noncorporate guests would chose any of the remaining four lines. The second plan is to implement a single-line system. All guests could form a single waiting line to be served by whichever of five clerks become availalalbe. This option would require sufficient lobby sapce for what could be a substantial queue. The third proposal involves using an automatic teller machine (ATM) for check-ins. This ATM would provide approximately the same service rate as a clerk would. Given that initial use of this technology might be minimal, Shader estiamted that 20% of customers, primarily frequent gusts, would be willing to use the machines. (This might be a conservative estimate if the guests perceive direct benefits from using the ATM, as bank customers do. Citibank reports taht some 95% of its Manhattan customers use its ATMS) Donna would set up a single queue for customers who prefer human check-in clerks. This would be served by the five clerks, although Donna is hopeful that the machine will allow a reduction to four.
1) Determine the average amount of time that a guest spends checking in. How would this change under each of the state options?
2) Which option do you recommend?
what makes some companies more profitable than others? what are the similarities and differences between profit and
Also, consider how freedom is defined in this specific country or culture. Give specific examples of both happiness and freedom in the country or culture you select; incorporate credible sources and reference
List and describe in detail, the elements of the marketing mix (4P's) for a McDonald's restaurant. Describe the functions (responsibilities, roles, etc., ) that a typical marketing manager should perform
Find an example of evaluation research from your literature review or an additional search. Summarize the findings and recommendation based on this research. Do you agree or disagree?
Need one (1) newspaper clipping showing some obvious cultural differences between the United States and a European country, Asia, or Africa. It can be anyone of these countries, but please pick one and provide a newspaper clipping.
1.describe the elements of composition for each.2.explain what was unique about the artistic choices made by da vinci
can the historic and religious ties of the jewish people to israel accommodate the fact that for nearly two thousand
A man works in an aluminum smelter for 10 years. The drinking water in the smelter contains 0.070 mg/L arsenic and 0.560 mg/L methylene chloride. His only exposure to these chemicals in water is at work.
1.a convenience store manager records the purchases of snacks by type and soft drinks by the brands coke c pepsi p and
What would be a specific problem that the medical industry faces in regards to technological advancement? How does this actually affect service delivery to patients
Defining Bioterrorism-Effective counter-bioterrorism measures require targeted planning and response. Should terrorist activities involving nuclear/radiological agents be classified as bioterrorism?
you examine basic concepts of human interaction from a psychology perspective. In your examination, describe at least two examples of how human behavior changes based on social situations.
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd