Do you think you could be more considerate

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Reference no: EM133481538

Objective: To practice using "I" language in developing a constructive complaint.

Criticism frequently involves language that causes the other person to become defensive and self-protective. Rather than criticize a behavior that you find dissatisfying, it is better to use language that presents a constructive complaint.

A constructive complaint

makes a fact-based observation about the person's behavior. It can also include how that behavior makes you feel.
states what you want the person to do using "I" language without sounding demanding.

uses a direct but calm tone of voice.

Directions: Restate the following negative criticisms to form constructive complaints using "I" language. You may want to review the section about using "I" language in Chapter 8, "Communicating Verbally." The following statement provides an example:

Example: "You never do anything around here."
Constructive complaint: "The Johnsons are coming for dinner at seven tonight and you're watching the ballgame. I'm feeling a little overwhelmed at all I still have to do. I would really like your help with vacuuming and dusting.

Additional example statements can be found here: "I" Language Sample Statements

Submission: Record your responses in a single video file using your webcam or smart device and upload your video to Google Drive. Open the Skills Assessment II link above, then copy and paste your video link into the Add Comments box and click submit.

Statements (Submit All Five)

"Why can't you ever be on time?" (Constructive complaint: Fact-based observation; "I" language to request a change in behavior)
"Do you have to be so antisocial around my family?"
"You always have to be right. I can never get a word in edgewise."
"Do you think you could be more considerate of others when you come stumbling in at 3 a.m.? In case you've forgotten, I have to be up by six to get to work."
"Hey, dude, is your phone broken?"

Reference no: EM133481538

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