Dispute resolution procedures

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Dispute Resolution Procedures

Description

1. Notification of Dispute

2. Acknowledgement of Dispute

3. Appointment of Contact PersonFinancial Capacity

4. Attempt to Resolve Dispute Internally

5. Documentation of Discussions

6. Escalation of Dispute

7. External Mediation

8. Arbitration

9. Reporting Requirements

10. Contact Information for External Bodies

11. Legal Remedies

12. Follow-up and Continuous Improvement

Reference no: EM133903926

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