Reference no: EM131692631

During class discussion, several different courses of action for Delacroix were talked about. For this assignment, state what course of action Natalia should take concerning Delacroix. You can use the course of action you devised in class or create a new one. Support your course of action by answering the following questions:

1. What are the pros and cons of your recommended course of action and why do the pros outweigh the cons?

2. How will Elizabeth and Henry react to your course of action? What can you do to alleviate their concerns?

3. One year from now, how will you measure the success of your course of action (be specific)? Why is this the best way to measure the impact of your course of action?

4. What specific evidence stated in the case study supports your course of action? What assumptions have you made about the case that support your course of action?

Product liability refers to a seller being held responsible for offering defective products into the hands of consumers. Unquestionably, a product is expected to meet the ordinary expectations of a consumer. Therefore, a product that has an unexpected defect cannot be said to satisfy the ordinary expectations of a customer. Ritz-Carlton is committed to service excellence. As a result, the hotel has a quality department in each franchise to track the success of the hotel in attaining Six Sigma and identifying the causes of any identified defect. The establishment established the Daily Quality Production Report (DQPR) for gathering, reporting, and tracking defect data. The DQPR is simply a weekly report that records a list of all service defects that were identified and recorded during a particular week. The report is a key source for identifying hotel processes that deviate from the quality standards of the hotel. The current analysis will explore product liability concerning the Ritz-Carlton Hotel.The Ritz hotel is currently evacuating due to severe hurricane. There are currently guest who are inside the hotel that are currently on vacation, honeymoon, etc. The Ritz Carlton managers gave order to evacuate all guests to the rescue boat. Currently there are others who aren't staying at the hotel currently but need help as well and are trying to board the boat. Although they want to board the recuse boat they aren't able to because they aren't guess of the hotel currently and are left behind.However, as a person/family member would you want someone to leave you behind if you weren't a guest at the hotel? When you start to sit back and think about what has occurred do you believe you should have let the people board the boat because at the end of the day that still represents you and your management skills. Not to mention people will probably look back and think that The Ritz-Carlton hotel will only do for the people who pay and not genuinely do things to help one another.

Questions

1. Is Ritz-Carlton Hotel liable for the products it offers?

2. What are the repercussions of people being stranded on the island?

3. As a hotel manager/worker would you allow others to get on the boat even though they aren't customers at the hotel or not? Why or why not?