Discuss e-crm issues and opportunities

Assignment Help Other Subject
Reference no: EM13109779 , Length: 5500 words

Please select any country which you are comfortable and can do more and more research and as well as evaluate more graphs, pictures etc.

Description of Assignment:

Prepare a report, and deliver a presentation in tutorials, based upon the country. This project will require you to analyse the country assigned within the parameters found below.

Analyse the expansion capability of an existing Australian company, WESTPAC to another country using e-business and/or e-commerce, and to communicate these key issues through a written report and an in-class presentation.

Written report:

Take the form of a well-researched academic report. The point of the exercise is to produce a report that is well supported with references from respected sources. You should include academic journals, books, theses, trade magazines and well-respected sources of related Internet material as you find is relevant. Wikipedia, due to the inability to substantiate the information provided within, is NOT considered a reliable academic research source. Remember that "cutting and pasting" from sources, including web sites, even if the source is references, is a serious offense. Please use the format below to write your report. The main heading for each section should be used as headings in your report as well.

Group Presentation:

The point of the exercise is to develop skills and experience in presenting report findings to an audience and be developed using Microsoft PowerPoint presentation software. You will be required to include the script of the presentation as an appendix to your report document and the PowerPoint file must also be submitted with the report document.

Preparing the Report:

1) Introduction

a) An introductory paragraph, restating in your team's own words your understanding of the goals of the project
b) A description of your assigned country, including a variety of relevant statistics such as population, percent of Internet usage within the country, Internet infrastructure, political issues that may impact the project, and the possible increase in Internet presence in the past five years. Student teams should build a profile of the country of a type that could be used to present this country to the organisation in a meeting of a board of directors. This should include graphics (maps) and other visuals showing the information above.

c) A description of WESTPAC including a brief history, goals and mission, and relevant industry information.

2) Analysis of suitability of e-business venture in this country for your assigned organisation

a) Conduct the analysis using the information on the organisation as well as the country you have been assigned. This analysis should be performed using the following technique:

i) Competitive Environment Analysis
You are expected to research this technique as part of this assignment, and write this section up in a format in keeping with this sort of analysis.

b) Provide the name of another organisation of this type that is currently operating within your country using e-Commerce or e-Business. This organisation can be either local or global. Provide some details about this organisation, such as how long they have been in the country, if they are successful, etc.

3) Analysis of suitability of e-commerce implementation in your assigned country for your assigned organisation

a) Using the information gathered for part 2, as well as other sources, consider as many factors as you can that would impact on the ability or inability of WESTPAC to implement e-Commerce within this country. Factors will include items such as social, legal and ethical constraints within the country, and micro-environmental factors within WESTPAC.

b) Identify some of the barriers and constraints to e-Business & e-Commerce that must be considered in the match between your country and this company.

c) Outline the business challenges of introducing e-business and e-commerce within the assigned country with WESTPAC.

4) e-Supply Chain Management & e-Procurement

a) Provide a brief overview of how e-Supply chain management and e-Procurement are most likely to work within WESTPAC based upon what you know from your research and from lectures.

b) Include a discussion of potential electronic supply chain management issues related to the implementation of e-Business and e-Commerce for WESTPAC in your assigned country. Be specific and provide solutions if possible.

c) Include a discussion of electronic procurement issues related to the implementation of e-Business and e-Commerce for your organisation in your assigned country.

5) e-Marketing & e-Customer Relationship Management

a) Outline a plan for the marketing of WESTPAC within your country. Be sure to include a discussion of the preferred advertising medium in that country and the reach that this preferred medium has within the country. This will require you to research the country enough to discover the preferred advertising medium.

b) Discuss e-CRM issues and opportunities with regard to your organisation and e-Business within this country.

6) Localisation Issues & Change Management

a) Do you plan to use any consultants from the country that you are expanding into during your implementation? If so, what will their role be?. Will they be IT experts, Organisation Development experts, or other types of consultants?

b) Discuss localisation issues within the country and environment that you are entering.

c) Discuss the need for change management for WESTPAC with regard to the existing company. Provide a plan for communication and management of the changes most likely to occur within the company that will affect staff. Suggest strategies for effective management of this change.

7) Conclusion

a) Summarise and evaluate your analyses, the feasibility of success of an e-Business or e-Commerce initiative in this country for your organisation, your projections about the success of this project, the potential costs and benefits to the company. Discuss what is different about your country for implementation purposes, and why you think the initiative would be a success or failure.

b) Close the paper with a sentence or two summing up your report.

8) References - Only list references that you have cited within your report. Be sure to cite any references that you have used.

Verified Expert

Reference no: EM13109779

Questions Cloud

Find fraction of potential customers enter system : Find would be answer to part(a) if there were only single server which can serve customers twice as fast (i.e, with service rate four customers per hour)?
Difference between transnational and global corporations : Compare political risk in the US to that of Egypt. Is there more in one country and what is the impact on citizens? Discuss the differences between transnational's and global corporations.
Calculate the profit gain : The senior management at Canine Kernels Company CKC is concerned with the existing capacity limitations so they want to accept the mix of orders that maximizes the company's profits.
Determine proportion of employees-mbas or are managers : Also, 77 percent of managers have MBA degrees. Using probability formulas, determine proportion of employees who either have MBAs or are managers.
Discuss e-crm issues and opportunities : Analyse the expansion capability of an existing Australian company, WESTPAC to another country using e-business and/or e-commerce, and to communicate these key issues through a written report and an in-class presentation.
Factors that motivate company to set up foreign operation : What are the positive and negative impact of tariffs. Give a specific example of each. What are at least three factors that would motivate a company to set up a foreign operation.
Determine probability of all plants being alive after a weak : Botanist is testing three plants and finds that prob of plant A being alive in a weak is 0.3 plant B is 0.6 and plant C 0.5 these probability are indipendant of each other. Determine the probability of all plants being alive after a weak.
Describe activity based costing : What are three of the five purposes of a performance measurement system? What are three of the five benefits listed that the right information to the right people can provide?
What is the expected ratio of phenotypes in next generation : A black mouse and a white mouse from pure breeding lines are crossed. All of the offspring have gray coat color what is the expected ratio of phenotypes in the next generation?

Reviews

Write a Review

Other Subject Questions & Answers

  Develop chart to explain six facets of understanding

Develop the chart/matrix which recognizes and explain Six Facets of Understanding. Brainstorm at least three activities for each facet.

  Estimate speed for the smashed into group

In 1974, Loftus and Palmer conducted a classic study demonstrating how the language used to ask a question can influence eyewitness memory.

  Material in the healthcare field

Describe with specific examples how at least five management principles, methods, theories, or tools studied can positively impact change in a healthcare organization. How can we utilize this material in the healthcare field?

  History and evolution of title vii

What is the history and evolution of title VII? References please!

  Intentional torts and negligence

What is the principal difference between intentional torts and negligence?

  Write thesis sentence stating piece of entertainment

Write down thesis sentence stating how and why it is more than just the piece of entertainment. Thesis should include why it is legitimate form of popular culture.

  Types of aggression prevalent in the workplace violence

Briefly describe the types of aggression that are prevalent in the workplace violence. Then, briefly describe the theories that might best explain the types of aggression found in workplace setting, applying the theories to specific examples.

  Cost suts with reducing agency staff

Critically discuss the advantagesd and disadvantages regarding cost suts with reducing agency staff, reducing benefits and changing skill mix.

  Conflict theory-relevance today

Conflict theory suggests that rich (powerful) make the rules and enforce them against the poor (powerless). Does this theoretical perspective seem relevant today?

  Suicide risk for adolescent homosexuals

Discuss the potential suicide risk for adolescent homosexuals.

  Obligation to meet cost of living increase

The cost of living in Alderdale, California, has gone up 10 percent throughout the year, and Steve's union has been negotiating with the management of the plant where he works for a 15 percent raise to cover the present cost of living plus an addit..

  Communicating with patients

Patients who aren't well-versed in medicine might not be capable to communicate their concerns as easily as one who is immersed in health care.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd