Reference no: EM133864433 , Length: word count:2000

Knowledge Management

Assignment Title: Designing a Knowledge Management Solution: A Practice-Based Case Study

Objective

The objective of this assignment is to evaluate and design an effective Knowledge Management (KM) solution for an organization through a practice- based case study. The assignment will focus on the evaluation of tools and techniques for knowledge capture, codification, and sharing, as well as the design of a comprehensive KM solution using five distinct stages.

Tasks
Introduction (Approx. 300 words):

Briefly introduce the concept of Knowledge Management (KM) and its significance in organizational success.
Provide an overview of the case study organization without revealing its identity.
Evaluation of Tools and Techniques (Approx. 500 words):

Identify and evaluate at least three tools or techniques for knowledge capture, codification, and sharing in an organizational context.
Discuss the strengths and weaknesses of each tool/technique.
Justify the suitability of each tool/technique for the case study organization.

Case Study Overview (Approx. 200 words):
• Provide a concise overview of the case study organization, its industry, and any specific challenges or opportunities related to knowledge
management.
Designing the KM Solution - Five Distinct Stages (Approx. 700 words):
Stage 1: Knowledge Identification and Capture:
Describe how the organization will identify and capture tacit and explicit knowledge.
Propose specific activities or processes for knowledge identification.

Stage 2: Knowledge Codification:
Outline the methods for codifying knowledge within the organization.
Discussthe importance of categorization and structure in knowledge codification.

Stage 3: Knowledge Storage and Retrieval:
Design a system forstoring and retrieving knowledge efficiently.
Explore technological solutions that support knowledge storage and retrieval.

Stage 4: Knowledge Sharing and Collaboration:
Develop strategies for promoting knowledge sharing and collaboration among employees.
Consider both formal and informal channels for knowledge dissemination.

Stage 5: Knowledge Maintenance and Continuous Improvement:
Proposemechanisms for maintaining the relevance and accuracy ofstored knowledge.
Suggest ways in which the KM solution can adapt to changing organizational needs.

Conclusion (Approx. 300 words):
Summarize the key findings and recommendations.
Emphasize the potential impact of the proposed KM solution on the organization's overall performance.

Case Study

OBJECTIVE(S)

This assessment item relates to the unit learning outcomes as in the unit descriptor. This assessment is designed to assess following learning outcomes:

This assessment covers the following LOs.

LO1: Understand, create and use knowledge management solutions that contribute towards cost savings and improved productivity of an organization.

LO2: Appraise how and why knowledge management solutions might have different performance impacts, depending on the circumstances by evaluating the key factors and their nature of impact on performance.

INSTRUCTIONS
Answer the questions based on a case study given below:

Case Study
Kimberly-Clark Australia (KCA) is one of Australia's leading manufacturers, marketers and sellers of personal care, family care, health care and related products. KCA is entirely owned by the global Kimberly- Clark Corporation (KCC). KCA employs approximately 1850 employees across Australia and New Zealand. Being involved primarily in the manufacturing, marketing and selling of high-volume consumer products into the retail market, KCA is in a highly competitive business environment.

Recently, KCA has recruited a knowledge management officer to find out irregularities and challenges in its production plants. One of the major findings is some maintenance functions have been outsourced which causes regular disruptions to the production process. In some instances, sales department has failed to meet few product delivery deadlines due to the discrepancy between the order placed from the customers and products delivered to the customers. Now, the main objective is to develop a knowledge management solution for the company to minimize production disruptions. Get online assignment help from Ph.D. experts!

Question 1: Discuss and justify in detail about a capturing strategy that you will use while capturing tacit and explicit knowledge with respect to find out production disruptions and irregularities in its production process. In your opinion, while capturing knowledge, will your approach be different for different functional units (i.e., maintenance and sales) or similar. Justify your answer.

Discuss about major obstacles you might face while capturing tacit and explicit knowledge related to given case study. Also, discuss about the best capturing technique which can be used to capture knowledge while considering the obstacles discussed by you.

Question 2: Management has requested to codify the captured knowledge into Decision Tree and asked you to come up with a report having pros and cons of using Decision Tree to codify knowledge. Also, they have requested you to come up with an example of knowledge codified in decision tree with respect to the problem given in the case study.