Diffuse possible escalation of behavior

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Question: You work in a residential care unit with young people aged 15-18 years of age. One of the clients Dan came home from a weekend with some of his family and you suspect he may be under the influence of alcohol or other drugs. You try to persuade him to go take a shower and go to bed, but he becomes argumentative and starts to escalate. Despite your best efforts, he is swearing and making threats against your safety and the safety of other residents. He throws a chair against the wall, causing damage and smashing a window, so there is now glass on the floor and Dan is stumbling around without shoes on and has cut his foot, which is bleeding.

three examples of assertive statements you can make to diffuse possible escalation of behavior

Reference no: EM133265652

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