Reference no: EM133591872

Question

There are three different types of empathy: cognitive empathy, emotional empathy, and empathetic concern. While cognitive empathy is the ability to understand what someone may be going through and emotional empathy is the ability to actually feel what that person is going through, empathetic concern is the ability to sense (before being told) that someone may be going through something (Harvard Business Review 2017). The brain is hard wired for these empathetic responses towards our fellow humans, but empathy can also be refined and learned how to be used properly (Harvard Business Review 2017). An empathetic response to a situation is crucial in a position of power or management. If a person is aware of an employee or coworker having a crisis and shows empathy towards them, they may be able to lessen the issues or feelings before they become larger issues (Sterrett 200). While an empathetic response is a good and healthy response, at times, I believe it can be a weakness. Being empathetic is a normal response and shows care and love for humanity, though, I believe that one can easily become 'too helpful'. We are charged with holding a specific listening and helpful response when approached by.