Reference no: EM133055342

Quality Management Group Research Project

Select the manufacturing sector: Toyota

Learning outcome 1: Identify, critically evaluate and select appropriate approaches to the development of sophisticated quality assurance systems in contemporary businesses.

Learning outcome 2: Apply the essential components of quality techniques and systems to a range of industrial and business organisations.

Assignment - The use of quality management initiatives to improve products and consumer experience.

Task

Your task is to work as a group to identify and critically evaluate an appropriate approach, to the development of the quality assurance system for a product/service of your choice within contemporary businesses.

To achieve that you need to demonstrate understanding of the evolution of different quality techniques movements within selected manufacturing/ service sectors.

You are to produce a 4000 (+/-10%) word academic report which summarises the development of quality management systems (Appendix and diagrams are not counted).

In doing so, you must research the history of quality management; discuss academic views on its development and application in both manufacturing and service sectors. As part of your response, you must critically contrast TQM and Six Sigma as methodologies and explain their relevance to selected product/service by referring to real examples. You should also discuss the benefits and risks of the implementation of these methodologies.

Note that having discussed the nature of quality in goods and services during tutorial; you will have seen how the touch points of a product may have a much wider level of interaction with the consumer than you may have previously considered.

You should therefore demonstrate understanding of the need to manage quality in the fullest extent of the consumer interaction and, where appropriate, over the whole lifecycle and along the complete supply chain of an organisation.

From an academic perspective your report should present a balanced view of the two methodologies studied on the module and critical analysis of theory to support your recommendations. It is stressed that your critical evaluation of the academic theory of Quality Management will be the key to determining your marks.

It is your task to research the topic in depth and provide a structured, well-reasoned response with appropriate reference (and use of citations) to underpin your discussion.

Group Formation:

This assignment is to be carried out in groups of ideally 5 students (with minimum of 4 students). You will need to select your own group and enrol onto a group for your tutorial in the group section of the Bb site. You must work with this group to deliver your assignment task. These groups will need to be formed in week 6 and 7. It is strongly recommended that you establish contact with all members of your group as soon as possible. It is essential that you work together and contribute equally to the task.

Contribution:

All members of the group are expected to contribute equally to the task of analysing research and preparing the report. You must work together on all aspects of the task. Whilst group meetings are encouraged to discuss and exchange ideas, it is strongly advised that you also use the group discussion boards, Google docs or similar on-line portal systems to work on this task. This will assist with construction, compilation and thus contribution and will improve access and communication between group members

Attachment:- Project And Quality Management.rar