Reference no: EM133268776

Information Systems Management

Developing a Knowledge Management (KMS) OR a Customer Relationship Management System (CRMS) for a Small Business

As per the Appendix below, Management Information Systems (MIS) is categories into diverse systems where each is designated for different levels of management and/or different applications within an organization. Assignment 2 will address two of the fast-growing types of information systems management, namely Knowledge Management Systems (KMS) and Customer Relationship Management Systems (CRMS). The appendix introduces what these systems are their benefits to organizations, their categories as well as a general overview about their challenges, use and benefits. Your assignment (2) is to build a KMS OR a CRMS (Choose only one NOT both) for either of the followings:

1- small clinic (small medical centre), 2- a small privately-owned hotel,
3- or a privately-owned travel agency.

This will be achieved by understanding the appendix's explanations about KMS as well as your own research on CRMS and the lectures explanations. You must assume that the business of your choice has NO KMS or CRMS and you have to develop a KMS OR CRMS from scratch for the business. You must base your system on the specifications in the appendix document and on discussion with your lecturer at early stages so that you complete your assignment successfully.

In your assignment you must include, but not limited, the followings:

1- A description of the business

2- The data sources and the data types of the business

3- Why knowledge or customers information are important for the business (administrative, customer, suppliers etc.,)?

4- What are the steps to be followed in building the KMS OR CRMS? 5- Who will benefit from the KMS OR CRMS?

6- Develop a framework to show the process of your KMS OR CRMS.

7- There could be other aspects you might want to include in the assignment. If in doubts, discuss with the lecturer

Attachment:- Information Systems Management.rar