Reference no: EM133944046

Manage program risk

Knowledge Assessment

1. Describe what the following risk management tools are used for when managing program risks.

i. Risk register

ii. Risk matrix

2. Describe what the following risk frameworks are used for when managing program risks.
i. Risk management policy

Risk management framework Use
ii. Risk management procedures

3. Describe what the following risk management systems are used for when managing program risks.
i. Risk management software

ii. Risks management templates

4. Describe what the following risk management methodologies are used for when managing program risks.
i. Risk identification process

ii. Risk analysis process

iii. Risk treatment process

iv. Risk tracking process

v. Risk review process

5. Describe what the following risk management standards are used for when managing program risks.

i. PMBOK Risk Management Guide and Standards

ii. AS/NZS ISO 31000:2009Risk Management Principles and guidelines

6. Answer the following questions about a dynamic risk register.

i. Identify three characteristics of a dynamic risk register.
a.
b.
c.

ii. Explain how a dynamic risk register would be used across a program.

7. List four components of a dynamic risk register and describe what each component is used for.

Practical Assessment

Problem description
V/Line's May 2018 patronage data shows that four morning peak services originating from Bacchus Marsh/Melton and travelling to the Melbourne CBD reached 100% seated capacity by Melton or Deer Park. The three services originating further west from Ararat and Wendouree had 94%, 89% and 66% of seats occupied. In the evening peak, five of the six services departing Melbourne between 5pm and 6pm on the Ballarat Line reached 100% seated capacity by Footscray or Sunshine, while the other service reached 90%.

The average timetabled peak journey times from Wendouree, Bacchus Marsh and Melton are 119 minutes, 49 minutes and 38 minutes respectively. Average punctuality on the Ballarat Line has decreased from pre-2015 levels of near 95%. The decline was exacerbated by the opening of the Regional Rail Link in June 2015 to accommodate increased patronage on the Geelong Line, as Ballarat Line services now share the Regional Rail Link track east of Deer Park West with Geelong Line services. Between January and July 2018, V/Line reported punctuality of between 77% and 86% on the Ballarat Line.

The proponent states that increased service capacity and improved punctuality on the Ballarat Line cannot be achieved without additional track capacity. There is currently no spare track capacity to add more services to meet peak demand, and spare weekend capacity will be eroded over time. Without investment to increase capacity on the Ballarat Line, demand will increasingly exceed capacity.

Road demand is also forecast to increase along the M8 Motorway corridor with the Australian Infrastructure Audit (2015) predicting that daily car trips to and from the Melton/Bacchus Marsh area will increase from 14,300 in 2011 to 87,700, over the period 2011 to 2031 - an annual growth rate of 9.5%. This is the highest percentage growth of car trips for any Melbourne statistical area in the same period. Improvements to rail infrastructure on the Ballarat Line, and particularly to Melton, can encourage people to take the train and reduce road congestion.

Project overview
The proponent's objectives for the Ballarat Line Upgrade project are to:
increase the number of peak services from Ballarat to Melbourne to accommodate current unmet demand and cater for growing patronage caused by forecast population growth on the Ballarat Line increase the on-time running performance of services on the Ballarat Line from the current levels and deliver travel time savings on some services increase consistency and reliability of services by addressing existing network constraints and providing a foundation for further capacity expansion in the future.

The project includes upgrades between Wendouree and Deer Park on the Ballarat Line, including track duplication, construction of new rail track and passing loops, enhanced stabling facilities, and station upgrades.

The proponent revised the project scope after completing the business case to reflect the findings of supplementary rail operations analysis, analysis of noise impacts on the local community and to meet legislative requirements. The proponent has advised that the revised project scope does not affect the benefits of the project, but increases the total project cost slightly. Infrastructure Australia's evaluation has considered the revised scope, which includes the following:
Melton to Deer Park West duplication: a new track on the northern side of the existing line between Deer Park West Junction and Melton
Ballan passing loop: a 5-kilometre long passing loop near Ballan
Spreadeagle passing loop: a passing loop between Bungaree East and Bungaree West Junctions on the Bungaree Deviation, making it possible to close the existing Bungaree loop and remove five level crossings
Bacchus Marsh duplication: duplication of the rail line between Bacchus Marsh and Maddingly stabling facility
Maddingly Stabling upgrade: removing stabling at Bacchus Marsh and replacing with stabling at Maddingly
Bacchus Marsh Station upgrade: construction of a second platform and enhanced pedestrian access facilities
Ballan Station upgrade: construction of a second platform and enhanced pedestrian access facilities
Rockbank Station upgrade: construction of a second platform, enhanced pedestrian access facilities and a new car park on the southern side of the station
Wendouree Station upgrade: construction of a second platform and enhanced pedestrian access facilities
Rolling stock: allocation of 12 VLocity carriages (of 27 carriages being procured as part of the Regional Rail Upgrade Program) to provide additional service capacity on the Ballarat Line. Only the costs of the 12 carriages have been included in the cost-benefit analysis.
A new station will also be constructed at Toolern under a separate funding arrangement by the Victorian Government using Growth Areas Infrastructure Contributions. This is not part of the business case submitted for the Ballarat Line Upgrade. Therefore, the costs and benefits of this station have not been included in the Ballarat Line Upgrade business case or cost-benefit analysis.
Options identification and assessment
The proponent completed a systematic options identification and assessment process, which considered capital and non-capital solutions to determine the preferred solution of strategic rail infrastructure upgrades focusing on improving the condition of the existing rail network to increase rail capacity and performance.
The business case considered a thorough long-list of possible solutions, including demand management, better use of existing assets, and investing in alternative transport modes. However, the ‘rail infrastructure improvements' option was selected as the recommended strategic option using only qualitative analysis. Infrastructure Australia's Assessment Framework recommends the use quantitative analysis to shortlist options, with at least two project options (plus a base case) being considered in the detailed economic appraisal. For instance, an alternative option could have focused on infrastructure works near Melton/Bacchus Marsh and Deer Park where the strongest population and trip growth is forecast to occur
Economic evaluation
The proponent's stated BCR for the project is 1.1 with a NPV of $60 million, using a 7% real discount rate and a P90 equivalent capital cost estimate. The proponent did not estimate any wider economic benefits for the project, and they are not expected to be material.
The Victorian Government's metropolitan and regional transport modelling tools, the Victorian Integrated Transport Model (VITM) and Victorian Patronage Elasticity Model (VPEM), were used to estimate the base case and project case demand forecasts. VITM was used to model the metropolitan part of the regional train network (Melton and Wyndham Vale), while VPEM was used to model the regional rail corridors.
The use of these two models is consistent with their respective strengths and capabilities. However, using a single multi-modal model to forecast demand changes within the entire study area would have been a more transparent method of deriving economic model inputs and estimating road user and environmental externality benefits.
The VITM model used Victoria's Reference Case of projects, which includes existing and planned projects, some of which are yet to be funded. While the Reference Case approach is useful for the purposes of integrated long-term transport planning, it is unconventional for economic evaluations and could understate the BCR if the unfunded projects assumed in the base case do not proceed. The underlying population and employment growth rates used in the models are consistent with the Victorian Government's planning policies.

Capital costs and funding

Project 1
Duplication of 18 kilometers of track between Deer Park West and Melton
The track duplication between Deer Park West and Melton, spanning a length of 18 kilometers (11 miles), and at Bacchus Marsh is a significant infrastructure project aimed at improving the efficiency and capacity of the railway network in those areas. The purpose of this track duplication is to address congestion issues, enhance operational flexibility, and improve service reliability for both passenger and freight trains.
Key Objectives:
Increase Capacity: By duplicating the track, the project aims to increase the capacity of the rail line, allowing for more frequent train services and reducing congestion.
Improved Reliability: Duplicating the track will help minimize delays caused by conflicts between trains traveling in opposite directions and provide better timetable adherence.
Enhanced Safety: The project aims to improve safety by reducing the risk of accidents and incidents due to overcrowding and congestion on the single-track sections.
Support Future Growth: The track duplication will cater to the anticipated increase in population and demand for rail services in the region, ensuring the infrastructure is prepared for future growth.
Efficiency and Operational Flexibility: By providing a dual-track system, the project aims to enhance operational flexibility, allowing for smoother and more efficient train movements and reducing potential bottlenecks.
Progress and Challenges:
Construction Milestones: Provide an overview of the major milestones achieved during the project, such as completion of feasibility studies, design phase, land acquisition, commencement of construction, and completion of specific sections.
Stakeholder Engagement: Highlight the efforts made to engage with local communities, residents, businesses, and other stakeholders to address concerns, gather feedback, and ensure their interests are considered throughout the project.
Technical Challenges: Outline any technical challenges or complexities encountered during the track duplication, such as geological conditions, environmental considerations, or coordination with existing infrastructure.
Budget and Schedule: Assess the project's progress in terms of budget adherence and schedule timeline, identifying any deviations or challenges encountered and the corresponding mitigation measures implemented.
Risk Management: Evaluate the effectiveness of risk management strategies and actions taken to mitigate risks associated with the project, including risks related to safety, environmental impact, stakeholder management, and technical issues.
Lessons Learned:
Identify Success Factors: Identify and highlight successful practices, strategies, or methodologies that contributed to the project's progress and successful outcomes.
Analyze Challenges and Mitigation Measures: Assess the challenges faced during the project and the effectiveness of the measures taken to address them. Identify areas for improvement in risk mitigation and management.
Communication and Stakeholder Engagement: Evaluate the effectiveness of communication and engagement efforts with stakeholders, identifying areas for improvement in maintaining transparent and productive relationships.
Project Management: Reflect on project management practices, including planning, resource allocation, coordination, and monitoring, to identify areas of improvement for future projects.
Technical and Engineering Considerations: Analyze the technical aspects of the project, such as design, construction methods, and quality control, to identify areas for improvement or innovation in similar future projects.
Conclusion: Summarize the overall progress of the track duplication project, including achievements, challenges, and lessons learned. Emphasize the impact of the project on improving rail services, addressing congestion, and supporting future growth. Provide recommendations for future projects based on the insights gained from this experience.

PROJECT 2
Building a new Cobblebank Station, between Rockbank and Melton, separately funded by the Victorian Government's Growth Area Infrastructure Contribution
Building a new Cobble bank Station, between Rockbank and Melton, with separate funding from the Victorian Government's Growth Area Infrastructure Contribution, is a significant infrastructure project aimed at improving transportation services and supporting the growth of the surrounding areas. The construction of this new station will provide increased accessibility to public transportation, enhance connectivity, and accommodate the growing population in the region.
Key Objectives:
Enhanced Connectivity: The construction of Cobblebank Station aims to improve connectivity by providing a new public transportation option for residents in the area. It will create convenient access to train services, reducing reliance on private vehicles and promoting sustainable transportation.
Catering to Population Growth: The project is designed to address the anticipated population growth in the region. By providing a new station, it ensures that the transportation infrastructure can accommodate the increased demand for public transportation services.
Improved Travel Efficiency: Cobblebank Station will reduce travel times for commuters by providing a closer and more convenient boarding point, thereby improving overall travel efficiency and reducing congestion on roads.
Supporting Development and Economic Growth: The new station will serve as a catalyst for economic development by providing improved connectivity to employment centers, educational institutions, and commercial areas. It will attract investment and support the growth of the local economy.
Progress and Challenges:
Funding and Budget Management: Provide an overview of the funding allocation and management for the construction of Cobblebank Station. Highlight any challenges or changes in the budget and how they were addressed.
Planning and Approvals: Discuss the planning process, including feasibility studies, environmental assessments, and obtaining necessary permits and approvals. Address any challenges or delays encountered during this phase and how they were mitigated.
Construction Milestones: Outline the major milestones achieved during the construction process, such as land acquisition, site preparation, station infrastructure construction, and installation of necessary amenities.
Stakeholder Engagement: Describe the efforts made to engage with local communities, residents, businesses, and other stakeholders to gather feedback, address concerns, and ensure their interests are considered. Highlight any successful engagement practices or challenges faced.
Integration with Existing Infrastructure: Address any technical or logistical challenges encountered during the construction of Cobblebank Station, particularly related to integrating the new station with existing railway infrastructure and ensuring seamless operations.
Timelines and Project Delivery: Evaluate the progress of the project in terms of adhering to the established timelines and key project milestones. Identify any delays or issues that may have impacted the project's delivery and the steps taken to mitigate them.
Lessons Learned:
Project Planning and Execution: Reflect on the effectiveness of the project planning and execution strategies, including the identification of risks and contingencies, resource allocation, and coordination among stakeholders. Identify lessons learned to improve future project planning and execution.
Stakeholder Management: Evaluate the stakeholder management approach used during the project, including communication channels, engagement methods, and responsiveness to stakeholder needs and concerns. Identify areas for improvement in fostering positive relationships with stakeholders.
Collaboration and Coordination: Assess the effectiveness of collaboration and coordination among project teams, contractors, and relevant authorities involved in the construction of Cobblebank Station. Identify lessons learned to enhance coordination and cooperation in future projects.
Project Integration: Analyze the challenges and successes related to integrating the new station with existing infrastructure, ensuring smooth operations, and minimizing disruptions. Identify areas for improvement to optimize future integration efforts.
Public Engagement and Community Impact: Reflect on the engagement with the local community and the effectiveness of communication strategies in managing community expectations and addressing concerns. Identify ways to enhance community involvement and minimize negative impacts during construction.
Conclusion: Summarize the progress and achievements of the Cobblebank Station construction project. Highlight the successful outcomes, challenges faced, and the lessons learned throughout the process. Emphasize the impact

Workplace Assessment

Part I. Direct Planning of Program Risk Management

1.1 Identify and Assess Potential and Actual Risks

While being observed by your assessor, facilitate risk identification and assessment activity with program stakeholders (including project managers) and:
identify and assess potential and actual program risks with the program stakeholders.
support and mentor the project managers in analysing and evaluating risks.
Use your organisation's template for documenting potential and actual program risks, or you may use the Generic Risk Register template provided along with this workbook.
At a minimum, your Risk Register must include:
Potential risks
Actual risks
Descriptions of these risks
Likelihood of risk occurring.
The severity of consequence or impact if the risk occurs
Risk rating based on likelihood and severity
Risk owners
To help you identify these risks, consult relevant program stakeholders and review records of similar previous programs and projects (e.g. risk registers from previous programs and projects, lessons learned document, etc.).
Refer to and follow risk management frameworks and standards, e.g. your organisation's risk management policy and procedures, PMBOK, AS/NZS ISO 31000:2009.
You will be assessed on:
Practical knowledge of program risks.
Practical skills in identifying program risks.
Practical skills in directing identification, documentation, and analysis of program risks.

Before starting this task, review the following assessment forms provided along with this workbook.
Workplace Assessment Task 1.1 - Assessor's Checklist
This form lists the criteria your submission must address to complete this task satisfactorily.
Workplace Assessment Task 1.1 - Observation Form
This form lists all the practical skills you need to demonstrate while completing this task.
Your assessor will also:
Organise workplace resources required for you to complete this assessment.
Discuss with you the requirements listed in the Assessor's Checklist and Observation Form prior to the assessment.
Address your queries and concerns regarding this task.
After completing this task, submit the following to your assessor:
Risk Register
Copies of the frameworks and standards you referred to for this task, e.g. your organisation's risk management policy and procedures, PMBOK, AS/NZS ISO 31000:2009.

1.2 Develop Program Risk Management System
Following the risks identified in Task 1.1:
select an appropriate risk methodology that will be implemented in your program,
develop a risk management system for your program.
Use your organisation's template for documenting program risk management systems, or you may use the Generic Program Risk Management System/Plan template provided along with this workbook.
At a minimum, this system must cover/address:
Risk methodology you selected and modifications to be made to this methodology to suit your program and risk context.
Management of risk controls, treatments, and outcomes
Communication of risk controls, treatments, and outcomes to stakeholders across the program.
Measures to ensure transparency in this system.
Measures to ensure that risks are assigned and treated in a timely manner.
Your Program Risk Management System/Plan submission may also include supplementary documents as attachments, such as risk management forms and templates, policies and procedures documents, project risk frameworks, etc.
To help you develop and document this system, consult relevant program stakeholders and review records of similar previous programs and projects (e.g. risk registers from previous programs and projects, risk management systems and plans from previous programs and risks, lessons learned document, etc.).
Refer to and follow risk management frameworks and standards, e.g. your organisation's risk management policy and procedures, PMBOK, AS/NZS ISO 31000:2009.
You will be assessed on:
Practical knowledge of program risk management methodologies, methods, and program risk-management systems.
Practical skills relevant to developing a program risk-management system.

Part II. Manage Program Risk

2.1 Manage the Implementation of Program Risk Management System

While being observed by your assessor, on two separate instances, manage and monitor the implementation of the program risk management system. In each of these instances, you must also:
Review how the program is tracking in achieving its objectives.
Analyse variance between actual program progress and established program objectives.
Evaluate how effective the program risk management system is in ensuring the program achieves its objectives.
Confirm whether risks identified in Task 1.1 are being assigned to designated program stakeholders (as established in the program risk management system/plan).
Confirm whether risks identified in Task 1.1 are being monitored and assessed at agreed intervals (as established in the program risk management system/plan).
Identify issues in the implementation and assess their impact on the program achieving its progress.
Identifying remedial access to address these issues.
Summarise your findings from each instance into a report. Use your organisation's templates for monitoring program implementation (e.g. monitoring, reporting templates, etc.).
How you will complete this will depend on the methods outlined in your program risk management system.
You will be assessed on:
Practical knowledge of program risk management systems and plans.
Practical skills relevant to managing and monitoring the implementation of program risk management systems and plans.

In addition to your reports, secure other documents from each of these instances demonstrating that you have managed the implementation of the program risk management system.
These documents may include but are not limited to meeting minutes, email correspondences with relevant program stakeholders, other similar program risk management documents, etc.
Refer to and follow established risk management systems, plans and processes in your program when completing this task.
Before starting this task, review the following forms provided along with this workbook:
Workplace Assessment Task 2.1 - Assessor's Checklist
This form lists the criteria your Program Monitoring Report submission must address to complete this task satisfactorily.
Workplace Assessment Task 2.1 - Observation Form
This form lists all the practical skills you need to demonstrate while completing this task.
Your assessor will also:
Organise workplace resources required for you to complete this assessment.
Discuss with you the practical skills listed in the Observation Form prior to the assessment.
Address your queries and concerns regarding this task.
After completing this task, submit the following to your assessor:
Instance 1:
Program monitoring report (or similar document)
Documentation showing you have managed the implementation of the program risk management system
Copy or excerpt of the program risk management system/plan that you referred to and followed to complete this task.

Instance 2:
Program monitoring report (or similar document)
Documentation showing you have managed the implementation of the program risk management system
Copy or excerpt of the program risk management system/plan that you referred to and followed to complete this task.

Risk Treatment benefit Disadvantage Result

2.2 Maintain Program Risk Management System

Based on the outcomes of your monitoring in Task 2.1, update and the Program Risk management System/Plan you created in Task 1.2.
Secure a copy of the plan with the changes and edits you made highlighted/tracked for your assessor's reference.
Changes may also be made to the supplementary documents, e.g. risk management forms and templates, policies and procedures documents, project risk frameworks, etc. Include any updated supplementary documents in your submission for this task.
Endorse the updated Program Risk management System/Plan to relevant program stakeholders, e.g. through email or update the copy in your organisation's record-filing system.
You will be assessed on:
Practical knowledge of program risk management methodologies, methods, and program risk-management systems.
Practical skills relevant to maintaining a program risk-management system.
Before starting this task, review the Workplace Assessment Task 2.2 - Assessor's Checklist provided along with this workbook. This form lists the criteria your submission must address to complete this task satisfactorily.
Your assessor will also:
Organise workplace resources required for you to complete this assessment.
Discuss with you the requirements listed in the Assessor's Checklist prior to the assessment.
Address your queries and concerns regarding this task.
After completing this task, submit the following to your assessor:
A copy of the Program Risk Management System/Plan with the changes and edits you made highlighted/tracked for your assessor's reference.

Updated supplementary documents, e.g. risk management forms and templates, policies and procedures documents, project risk frameworks, etc.
Acknowledgement receipt from program stakeholders who received the updated copy of the Program Risk management System/Plan, or a screenshot showing you have updated the version of this system/plan in your organisation's record-filing system.

2.3 Manage Implementation of Program Risk Responses

While being observed by your assessor, on two separate instances, manage the implementation of responses or treatments to actuated program risks (i.e. actual risks).
Prior to the implementation of these risk responses and treatments:
Review actuated program risk and prepare an analysis report on its impact on the program objectives. Use your organisation's template for preparing this analysis.
Secure authorisation from relevant program stakeholders to implement these risk responses and treatments.
How you will complete this will depend on the methods outlined in your program risk management system as well as the objectives of your program.
You will be assessed on:
Practical knowledge of program risk responses and treatments.
Practical skills relevant to managing the implementation of program risk responses and treatments.
Secure documents from each of these instances. These documents may include but are not limited to meeting minutes, email correspondences with relevant program stakeholders, copies of reports, other similar program risk management documents, photo/video documentation, etc.
Refer to and follow established risk management systems, plans and processes in your program when completing this task.
Before starting this task, review the Workplace Assessment Task 2.3 - Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task.
Your assessor will also:
Organise workplace resources required for you to complete this assessment.
Discuss with you the practical skills listed in the Observation Form prior to the assessment.
Address your queries and concerns regarding this task.

After completing this task, submit the following to your assessor:

Instance 1:
Documentation showing you have managed the implementation of program risk responses/treatments.
Copy of your impact analysis of the actuated program risk.
Copy of authorisation from program stakeholders authorising you to implement these program risk responses/treatments.
Copy or excerpt of the program risk management system/plan that you referred to and followed to complete this task.
Copy of program objectives relevant to the implementation of this risk response/treatment.

Instance 2:
Documentation showing you have managed the implementation of program risk responses/treatments.
Copy of your impact analysis of the actuated program risk.
Copy of authorisation from program stakeholders authorising you to implement these program risk responses/treatments.
Copy or excerpt of the program risk management system/plan that you referred to and followed to complete this task.
Copy of program objectives relevant to the implementation of this risk response/treatment.

2.4 Update Risk Register

Following your implementation of risk responses/treatments in Task 2.3:
Conduct another assessment of the risks initially identified in Task 1.1.
Identify residual risks following your implementation of risk responses/treatments.
Update your Program Risk Register (from Task 1.1) to reflect these outcomes.
At a minimum, your updated Risk Register must include:
Residual risks
Descriptions of these risks
Revised likelihood of the risk occurring.
Revised severity of consequence or impact if the risk occurs
Revised risk rating based on revised likelihood and severity
Updated risk ownership/responsibility
To help you identify these residual risks, consult relevant program stakeholders and review records of similar previous programs and projects (e.g. risk registers from previous programs and projects, lessons learned document, etc.).
Refer to and follow risk management frameworks and standards, e.g. your organisation's risk management policy and procedures, PMBOK, AS/NZS ISO 31000:2009.
Secure a copy of the Program Risk Register with the changes and edits you made highlighted/tracked for your assessor's reference.
You will be assessed on:
Practical knowledge of program risks.
Practical skills in identifying program risks.
Practical skills in directing identification, documentation, and analysis of program risks.
Before starting this task, review the Workplace Assessment Task 2.4 - Assessor's Checklist provided along with this workbook. This form lists the criteria your submission must address to complete this task satisfactorily.

Your assessor will also:
Organise workplace resources required for you to complete this assessment.
Discuss with you the requirements listed in the Assessor's Checklist prior to the assessment.
Address your queries and concerns regarding this task.
After completing this task, submit the following to your assessor:
Updated Risk Register

Part III. Assess Program Risk Management Outcomes

3.1 Communicate Program Residual Risks

IMPORTANT: This task must be done at program completion.
Communicate the residual risks and their associated liabilities to relevant program stakeholders, e.g. your program sponsor and project managers, while being observed by your assessor.
Use your organisation's template for documenting meeting minutes, or you may use the Generic Meeting Minutes template provided along with this workbook.
You will be assessed on:
Practical knowledge of program risks.
Practical skills relevant to identifying and documenting program residual risk and communicating to stakeholders any transferred liability at program completion.
Before starting this task, review the Workplace Assessment Task 3.1 - Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate during your meeting with program and project stakeholders.
Your assessor will also:
Organise workplace resources required for you to complete this assessment.
Discuss with you the requirements listed in the Assessor's Checklist prior to the assessment.
Address your queries and concerns regarding this task.
After completing this task, submit a copy of the meeting minutes to your assessor.

3.2 Review Program Risk Management Outcomes

While being observed by your assessor, conduct a meeting with relevant program stakeholders to:
review and analyse program outcomes in relation to program risk,
assess the effectiveness of the risk management methodology implemented in your program.
seek feedback on risk management and identify actions/responses to address this feedback
Use your organisation's template for documenting program review, or you may use the Generic Program Completion Review template provided along with this workbook.
You will be assessed on:
Practical knowledge of risk management methodologies.
Practical skills relevant to reviewing program outcomes and effectiveness of risk management methodologies.
Practical skills relevant seeking feedback from program stakeholders.
Before starting this task, review the following assessment forms provided along with this workbook.
Workplace Assessment Task 3.2 - Assessor's Checklist
This form lists the criteria your submission must address to complete this task satisfactorily.
Workplace Assessment Task 3.2 - Observation Form
This form lists all the practical skills you need to demonstrate while completing this task.
Your assessor will also:
Organise workplace resources required for you to complete this assessment.
Discuss with you the practical skills listed in the Observation Form prior to the assessment.
Address your queries and concerns regarding this task.
After completing this task, submit your completed program completion review to your assessor.

Document Lessons Learned

Reflect on program risk management, analyse the feedback received in Task 3.2, and document the lessons learned.
Include in your lessons learned document improvements that must be implemented in risk management tools, frameworks, systems, methodologies, and standards in future programs.
Use your organisation's template for documenting the lessons learned, or you may use the Generic Lessons Learned template provided along with this workbook.
You will be assessed on:
Practical skills relevant to analysing, documenting and recommending lessons learned for application in other programs.
Before starting this task, review the Workplace Assessment Task 3.3 - Assessor's Checklist provided along with this workbook. This form lists the criteria your submission must address to complete this task satisfactorily.
Your assessor will also:
Organise workplace resources required for you to complete this assessment.
Discuss with you the requirements listed in the Assessor's Checklist prior to the assessment.
Address your queries and concerns regarding this task.
After completing this task, submit the completed Lessons Learned to your assessor.

Attachment:- Manage_Program_Risk.rar