Reference no: EM132719132

INT102 Interpersonal Communication Skills - Stott's College

Learning Outcome 1: Demonstrate broad knowledge of a range of community services theories and frameworks.
Learning Outcome 2:Develop an appreciation for the legal framework in which organisations and communities operate.
Learning Outcome 3:Demonstrate in-depth knowledge within specialist counselling areas including, alcohol and other drugs, youth, family and mental health.
Learning Outcome 4:Develop and apply an understanding of human diversity, including culture, gender, age, ability, class, religion and sexuality.

CLO5 Critically review, analyse, and evaluate knowledge in community services theories and frameworks.
CLO6 Integrate and apply knowledge of community services professional practice and competencies within appropriate ethical and professional standards.
CLO7 Apply critical thinking and judgement in identifying and solving problems in case management interventions.
CLO8 Demonstrate advanced counselling and communication skills in dealing with clients and other professionals.

CLO9 Demonstrate applied research skills.
CL10 Identify clients with complex and diverse needs and develop appropriate service provision.
CL11 Practice case management ethically and intentionally within established legal, policy and professional frameworks and codes of ethics.
CL12 Integrate feedback from clinical supervision and cultivate the capacity for reflective

LO1 Demonstrate an understanding of the theoretical and practical perspective of effective communication.
LO2 Demonstrate an understanding of the role of interpersonal communication techniques in facilitating collaborative and productive workplace setting and in resolving workplace conflicts.
LO3 Apply self-reflection, reasoning and critical thinking skills in a variety of settings.
LO4 Develop active listening and non-verbal communication skills.
LO5 Identify barriers which complicate communication processes.

What you are required to do: Watch the following documentary Struggle Street, Episode 1 on SBS on Demand:

In the context of the agencies which guide the Australian community services framework, use the following reports to justify your responses:

The Australian Council of Social Services (Peak body)

The Australian Institute of Health and Welfare

Submit a written report with a word count of 1300-1500 words, using at least 5 scholarly sources (IN ADDITION to the required documentary and the community services sector reports). Scholarly sources are books, book chapters and peer reviewed journal articles. Use ProQuest and/or other databases to help you find journal articles. Refer to the "How to write a report' resources in the assessment link. Use APA 7 Referencing.

Drawing on information detailed in the documentary, select ONE of the case studies/stories in the SBS documentary. Conduct further research, describe the effects of poverty in Australia. In your essay, address the following points:

• Using the two reports above, and the selected ‘case study/story', explain the financial, social, economic, health and relationship issues experienced by people in poverty
• Explain and analyse the interrelationship between poverty, power and disempowerment.
• Explain and analyse the interrelationship between poverty, welfare and equity
• Identify community sector agencies and resources in Australia that offer support, advocacy and interventions to people in poverty. Based on your reading of the two reports, discuss the extent to which they are sufficient and areas for improvement (using issues that you observed when watching the case study/story in the SBS documentary.

In-text referencing and a Reference List are required for this assignment. Please use APA referencing. Please ensure you attach a cover sheet to your work.

To describe is to provide characteristics and features. To explain is to provide an explanation of not only how something happens, but why it happens. To discuss is to consider more than one point of view, and provide arguments for and against the main ideas and draw a conclusion.

Essay -Self Reflection based on in-class role plays

Overview: Students will progressively develop communication micro-skills and gain valuable feedback from their peers over the 12 week course. This feedback will be used to help students reflect on their emerging skills in a self-reflective essay.

Written Self-reflection Essay:

Students are required to write a self-reflective essay in light of the skills learned over the Trimester which will incorporate feedback received from peers over the course of the Trimester.

The student should reflect on their use of micro-skills, including active listening skills, open and closed questions, reflection of content, reflection of feeling as well as nonverbal communication skills.

Although there is no specific format, some questions have been provided below to help generate the response. This list is not exhaustive, and the essay may include other meaningful insights in accordance with the student's individual experience.

· Have the course materials and role play activities led to personal development and an increase in your communication skills? Reflect on the feedback you received over the Trimester - is there evidence of growth and development?
· If you felt nervous and uncomfortable during the role plays, what was your reaction to this and what did you do to help yourself overcome these feelings?
· What did you learn about observing non-verbal cues?
· Why are active listening and attending skills so important? What has been your experience with the development of these skills?
· What did you learn about managing communications in settings such as the workplace between colleagues or between client/community service worker?
· What are some biases, stereotypes, preconceptions and or assumptions about clients which you specifically need to be aware of?
· What are some areas for improvement? What do you intend on doing to improve in these areas?

APA7 referencing

Attachment:- Interpersonal Communication Skills.rar