Develop a customer service guide

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Reference no: EM133249263

Question: Create a customer service guide

Following on from the recent increase in complaints and the findings of the Service Delivery Report, the Practice Manager at Bright White Smiles has request that you develop a customer service guide of approximately 500 words, that outlines the expectations of the Dental Practice's Reception and Customer/patient contact staff in providing a service to customers/patients over the phone and face to face.

The guide should reflect an understanding of the critical customer service aspects identified in Task 1 and the results of Task 2d Service Delivery Report. You must demonstrate how your team can apply these in a practical situation by using examples.

The guide should cover:

· Organisational and legal requirements in customer service

· Interpersonal skills and establishing rapport

· Identify and clarify customer needs and expectations

· Addressing specific needs

· Assessing the urgency of customer request

· How to determine priorities for delivery of the service

· Seek appropriate assistance from other personnel when required.

· Offering information about suggesting alternative choices

· Dealing with customer complaints and responding in writing

· Finding opportunities to promote and enhance services and products to customers

Reference no: EM133249263

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