Reference no: EM131252576
You have the option of choosing one prompt from two different letter writing scenarios. Once you choose a scenario you have to "fill it out" with your own self generated "incident":
Scenario 1, A Customer Complaint Letter:
You are a customer who has experienced one of the following issues with a company: A defective product, inadequate or rude service, or incorrect billing on a product or service. It is up to you to determine the incident or defect, which has led to the writing of the letter, though your letter, should be able to convey this incident clearly. Be very specific in your detail of the events. Refer to class notes and the textbook for proper complaint letter format.
Scenario 2, A Bad News Customer Relations Letter:
You work in a customer relations department and have received a complaint letter. The complaint letter is both written inappropriately and makes unreasonable requests surrounding the complaint. You must respond to this customer with "bad news," denying their requests diplomatically. It is up to you to determine the nature of the complaint, though your response letter should summarize and convey the complaint (their complaint could be about a product or service).
Once you have chosen your scenario, please keep the following rubric points in mind: You must choose and execute the proper business letter format depending on use of headings and letterheads. Your spelling and grammar should be essentially perfect. Your word choice and tone must be clear, ethical, and reflect an international audience. Be sure to avoid jargon, idiomatic expressions and sports metaphors. Please keep the letter itself to one page single-spaced. This is due online through blackboard before class.
Rubric
Formatting, spelling, grammar
Word choice and tone
Content
What is the nonzero structure of rq
: Explain how Givens rotations can be used in the computation of the QR factorization of A, and show briefly that the operation count is far below what would be required for a full matrix.
|
What was your batna and how did that come into play
: Eventually, the United States and Iran will have to sit down and negotiate the use of nuclear power. Discuss the issues that could be involved in such a negotiation. What cognitive mistakes might be made by the negotiators in this case? How could ..
|
What is the critical value to support the pair of actions
: Let T = 1. What is the critical value δ1 to support the pair of actions (M,m) played in every period? - Let T = 2. What is the critical value δT to support the pair of actions (M,m) played in every period?
|
Company to incorporate a network server
: Design a network for this company to incorporate a network server, printer and wireless network. Provide a security solution for them. What type of topology (star, ring, hybrid)? What type of cabling will need to be used (fiber, cat5e, or both)? Y..
|
Determine the nature of the complaint
: Determine the nature of the complaint, though your response letter should summarize and convey the complaint (their complaint could be about a product or service).
|
What are the necessary and the sufficient conditions
: What is the difference between a local minimum and a global minimum? Which of the two types do the methods discussed in this chapter typically attempt to find?
|
Social media platform such as pinterest
: What are some of the information systems used in a social media platform such as Pinterest?
|
Give an overview of the delta pacific case study
: In a 1-page summary, give an overview of the Delta Pacific case study, listing at least three key takeaways of what you gleaned from the study. Share two separate contingency models that could be used to affect the organizational change and share ..
|
Part of a security team at a large corporation
: You are part of a security team at a large corporation. Recently, a colleague asked why there is a policy against using public wireless networks with their company laptops. You explain that hackers use software to steal and analyze network traffic..
|