Despite setting ground rules, the conflicts arose

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Reference no: EM133913825

Managing Conflict Virtually

Even though your team presented Lauren with an agenda for the kickoff meeting, along with ground rules, she used the agenda below for the kick-off meeting.

She set expectations for status reporting, the technologies to be used, and performance management. The types of communication the team agreed on included e-mail, instant messaging, and web conferencing. The team also agreed to use Microsoft SharePoint to report project status and to create a virtual community for team members to build relationships and trust. Lauren asked all team members to upload their pictures and their résumés to jump-start the community.
Lauren's Agenda:
Getting-to-Know-You Activity
Team Goals and Objectives
Technologies We Will Use (open discussion)
Virtual Community (pictures and bios)
Status Reporting
Team Meetings
One-on-one meetings
Despite setting ground rules, the following conflicts arose within Lauren's team:
Lags in e-mail responses generated mistrust between two team members.
One team member complained that the other team members tried to use instant messaging to solve complex problems and resolutions are never reached.
There has been an uneven exchange of project knowledge.
In your assigned groups, you are to:
Recommend actions Lauren should take now to resolve each of these conflicts.
Discuss what Lauren could have done to prevent the conflicts from occurring in the first place.
Recommend actions Lauren can take to minimize team conflict in the future.
Record your responses in the group discussion forum

Reference no: EM133913825

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