Design a training programme for newly hired employees

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Reference no: EM13330815

Suppose you are going to design a training programme for newly hired employees of a retail chain. The need assessment analysis indicated that the new hires wouold need training on company policies & procedues, selling skills & handling customer complaints. What learning principles would you build into the programme? What training methods would you choose for your traning programme? Explain your choices.

Reference no: EM13330815

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