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Describe the two personalities a customer will encounter

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Reference no: EM13460013

1. Evaluate the following statement. Your complaining customer is often your least valuable/most valuable customer. Back up your answer with concepts and examples.

2. Discuss the impact of ignoring e-mails or delaying responses to e-mail from customers in a business setting.

3. Describe the two personalities a customer will encounter when doing business with an organization, and provide examples of each from your own experience.

Reference no: EM13460013

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