Reference no: EM133942690
Applying CQI Principles in Foodservice Management
In this assignment, you will evaluate real-world foodservice operations through the lens of Continuous Quality Improvement (CQI), applying models like PDCA and FOCUS, while developing systems-thinking, problem-solving, and leadership skills aligned with RD exam content.
The final version of the assignment will be in a formal proposal format (see below) for your CQI plan. Follow along with the questions below to work through the process of CQI and use the information to write your proposal.
Defining Your Scenario
For this assignment, think back to your experiences in the the kitchens during NSC 358L*. Reviewing your written reports may be helpful for remembering details. After considering your experiences and observations, identify one process or activity from the kitchen that could be improved.
*If you have not taken NSC 358L, please reach out to the instructor to discuss options.
Describe Your Situation
Write a couple paragraphs about your experience. Answer the following questions:
Where did this happen? Describe the kitchen situation.
Who was affected by this situation? List all the direct and indirect stakeholders involved.
Describe the situation around the problematic process or activity that you observed. Be detailed about the situation, making it real for the reader.
Problem Identification
Considering your scenario, we will use the improvement model of FOCUS (Find, Organize, Clarify, Understand, and Select). Answer the following questions about your experience. Please be creative but use research to consider different possibilities. Discuss the important details that will affect your decision making process. Get world-class assignment help from subject experts.
Find a process to improve. What is the process or activity you observed that needs improvement? Why do you think it could and should be improved? Why is it important to the organization, clients, mission, etc?
Organize your team. If you were the manager, who would you include in your continual improvement team? Consider different ways your stakeholders may be involved.
Clarify your current knowledge of the process. This should include research. What are the steps of the process? Are there recommendations about how to make the process more efficient already in existence? What are they? How do they compare to the current process? Depending on the problem, this can go in a lot of different directions. Be detailed, specific, and cite your sources.
Understand the root causes of the issue. Brainstorm all the possible causes that could have contributed to the problem. Your previous research should help here. Create a Fishbone Diagram (aka cost/benefit analysis or cause/effect diagram) to dive deeper into the cause and effects of the situation. Please use the link above to learn more about Fishbone Diagrams and how to use them.
Select a strategy for improvement. Be specific as we will use it in the next section.