Reference no: EM131185876
The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing IT infrastructure, development, and operations. ITIL offers eight sets of management procedures: service delivery, service support, service management, ICT infrastructure management, software asset management, business perspective, security management, and application management. Disney began adopting ITIL best practices in the mid-2000s. Read "Disney's ITIL® Journey", located athttps://www.axelos.com/case-studies-and-white-papers/disneys-itil-journey-case-study.
Write a two to four (4-5) page paper in which you:
Describe the reasons for Disney's adoption of ITIL.
Examine the results that were attained by Disney.
Discuss the type of challenges a large organization such as Disney likely encountered during the ITIL implementation. How can these challenges be overcome?
Discuss at least three reasons you believe Disney was successful in its ITIL adoption.
ITIL is not the only IT Service Management (ITSM) methodology, compare and contrast ITIL, International Standard Organization ISO/IEC 20000, and Val IT with regard to whether Disney would have attained the same results with the ISO/IEC 20000 or Val IT framework.
Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
Difference between the efficiency of a tax system
: In 350 words - Analyze the difference between the efficiency of a tax system and the equity of a tax system as it refers to the costs imposed on taxpayers using the benefits principles?
|
How many rights will it investor need to buy one dmz share
: The firm Davis, Martin and Zanders, Inc. (DMZ)has announced that it will issue 10 million shares of common stock through a rights issue at a subscription price of $20. Before the announcement, DMZ shares were trading at $26, and there were 50 million..
|
Price of refrigerators always
: Suppose that the price of refrigerators always changes at the rate of the economy's inflation. A refrigerator sells for $1,100 today, but the same refrigerator sold for $1,000 one year ago. A bank deposit of $100 a year ago earned 4% interest over..
|
What is the annuity-equivalent cost of each model
: The Rocket Production Corporation has a project with unequal economic lives and operating costs of two types of equipment. They have asked you to help them in resolving their capital budgeting dilemma. Compute the present values of the cash costs ove..
|
Describe the reasons for disney''s adoption of itil
: Discuss the type of challenges a large organization such as Disney likely encountered during the ITIL implementation. How can these challenges be overcome?
|
Game theory apply to personal relationships
: Can someone help me answer and understand the following questions. In what circumstances is aggression rational and in what circumstances is cooperation rational? How does game theory apply to personal relationships, especially ongoing ones?
|
Determines the supply of goods and services
: The classical model, what determines the supply of goods and services? What underlyingassumptions lead to GDP being constant at its full-employmentvalue? What is meant by the term constant returns to scale?
|
Discuss the trade-offs that management must consider
: Suggest how Tyson Furniture might allocate its $100,000 cash among these four opportunities. Discuss the trade-offs that management must consider.
|
Cost of equity capital
: If the company wants to grow rapidly through high leverage and uses only 10% equity financing that has a cost of equity capital of 9% and 90% debt financing with a cost of debt capital of 16%, which projects should the company undertake?
|