Describe the lessons you learned from the assignment

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Question: In the final part of the paper, please describe the lessons you learned by addressing the following two questions:

• What did you learn from this assignment about yourself as a consumer?

• What did you learn from this assignment that will help you be a better manager?

To aid in both your diagnosis of problems and understanding of what is driving excellent service, it may help you, when possible, to spend additional time observing the service in action. You might also talk with a service manager/owner to get additional insight into the service operation from his/her point of view.

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