Describe it strategy theme-enhancement for it infrastructure

Assignment Help Management Information Sys

Reference no: EM133954803 , Length: Words Count:200

Scenario:

Mall Bank (MB) is a regional bank with 20 branches that provides a full range of banking services/products. It has a small call centre that can handle complaints and general questions about accounts. The staff in this call centre are allowed to use their own mobile devices such as laptop, mobile phone, or tablet in their work.

The business vision of the bank is to "Be the most loved and trusted national bank in the country"

The CEO is wondering if the current IT infrastructure is good enough to achieve the vision.

The bank accounting and Customer Relationship Management (CRM) software is outdated.
The mobile banking app is not as good as other banks'.
The bank database is stored in a company data centre that has limited capacity.

The CEO would like to ensure the IT infrastructure can cope with the peak demand during busy periods and improve the speed of transaction processing time.

At the same time, the bank has a number of existing systems including HR/payroll, General Ledger, Mortgage repayment, ATM and CRM systems. The CEO is worried that management is not seeing the whole picture of the bank's business.

In addition, he is interested in gaining some insight to the changing patterns in customer use of banking products to target marketing. He would also like to analyse the data to decide which are the most profitable areas to expand into and which should be scaled back.

Therefore, the CEO is asking the IT manager to design an ICT management plan which aligns with the bank vison.

Based on the Scenario above:

Question 1

Briefly describe two IT Strategy theme/enhancements for IT infrastructure that would be in alignment with this vision.

(Around 200 words)

Reference no: EM133954803

Questions Cloud

Identify two suitable business models for your company : Identify TWO (2) suitable business models for your company. Identify TWO (2) suitable revenue models for your company.

Develop general control of a management information system : Develop general control of a management information system. Develop acceptable use policy of a management information system.

Describe the three capabilities of virtual meeting system : Describe the THREE (3) capabilities of virtual meeting system and how do you encourage virtual collaboration?

Can you tell me what is a cyber security : "Can you tell me what is a Cyber Security?" "In your own opinion, what is the best Cyber Security software?"

Describe it strategy theme-enhancement for it infrastructure : Briefly describe two IT Strategy theme/enhancements for IT infrastructure that would be in alignment with this vision.

What part of a web browser is typically targeted : What part of a web browser is typically targeted? How do we know if they are vulnerable? Which os the safest browser to use?

What are the advantages of secaas and msps for small : What are the advantages of SecaaS and MSPs for small and medium-sized businesses?

How would you help hospital better secure its patient files : How would you help hospital better secure its patient files? Make sure to incorporate at least one data state (data-at-rest, data-in-use, or data-in-motion).

Write a malicious code in any programming language : Write a malicious code in any programming language of your choice. Explain what your code does, specify to which category it belongs to within malicious logic.

User Account

All Pages