Reference no: EM133871212

Business Process Management

Assessment Requirements
It will be students' responsibility to find additional information that may be needed for completing the assignment.
As a team, you need to review the proposals (Assignment 1) that each member puts forward for submission. You need to discuss each proposal on its merits and decide which one(s) will be best suited to use as your foundation for this assessment (Assignment 2) *. This will ensure that as a team you agree on the starting point for your assessment.
*Note that forming assignment 2 groups are students' responsibilities. We will provide instructions for you to self-enrol into a group on Canvas. You should do this before we post assignment 1 results, your decision is not biased by results and feedback from the INF80028 assignment 1. However, this does not include those students who have not submitted assignment 1. If you applied for an extension to assignment 1, you should inform your group members. For those students received more than 3 days extension, I will delete your name from the group and add you back in after you submit assignment 1.

Outline
This assignment requires you to continue working on the business and process(es) of Swinburne Logistic Group. As the current various processes do not work efficiently, management wishes to improve the process(es) by using the best practices, methodologies, technologies and BPMS. The purpose of this assignment is to improve the process(es) in a way that addresses the problems.

Firstly, the project team needs to finalize the key problems faced by the business and the process(es) which some of the problems each group member has already identified in assignment 1. In this assignment, you are required to discuss each member's key problems/issues' list and summarize them as the starting point of the assignment 2. You should also add problems which members consider are important, but they are not listed in assignment
1(s). For all new add problems, you need to provide a clear and detailed explanation of your decisions. For the ones you have already discussed in assignment 1(s), you don't need to repeat, and you can quote members' assignment 1(s) as references. You must be realistic and need to consider business capacities when you discuss problems, provide suggestions and solutions.

Your Tasks

Part 1: Business Process Modelling (All models and tables should be added in appendix):
As in assignment 1, you had designed 6 separate process models. In assignment 2, you should design a process layer, construct a main process model to include all subprocesses. The 6 models you created in assignment 1, should be modified and as subprocesses in the main process. This means you at least need to have 6 subprocess icons in the main process model. You can also have sub-processes inside sub-processes resulting in a multi-layered design. For examples, if you consider adding ‘Sign Contract' subprocess, you can create a level 2 subprocess insider of level 1 subprocess ‘Record information and schedule job'. The number of sub-processes you have, depends on your own model design. Each diagram should occupy no more than one page.

Correct the models you drew in the previous assignment based on the feedback given by teaching staff (Do not need to include in appendices of assignment 2 report).

Design Swinburne Logistic processes with clear layers. You should firstly create a main process which include individual models created in assignment 1 as subprocesses. The process should be called Logistic Process. This process should present boundary start from client manifest received until job completed, payment arranged (individual clients, business clients and contractors), complaints handled (A set of level 2 AS-IS models should be in the report appendices). All models should be concise, main process and subprocesses should not have repetitive tasks, you should re-draw all process models (you created in assignment 1) which remove all repetitive tasks.
Design a new process(es) (TO-BE models) using BPM level 2 modelling which addresses the problems you have identified, and you suggest can feasibly be implemented. You should be innovative and creative, which think out of the box. Your solutions should solve the major issues of the current business processes. It is not just simply removing a task or add a task or add a communication. (A set of level 2 TO-BE models should be in the report appendices). Get online assignment help in the USA!
All level 2 models should be labelled correctly in the model file (easy for you to modify).
Advice on modelling format:
The following requirements are for the as-is and to-be model(s).
Model the process in BPMN using the modelling software. You must copy all models into your report appendix.
Each diagram should occupy no more than one page (if too much information in one model, you should consider moving some details to subprocess).
All models in the file must be printable as is, within margins and all diagram elements legible. Layout your diagrams to ensure all contents are readable when your submission is printed on A4 paper. Check the final report, all models should be readable. Indecipherable content cannot be assessed and will attract a mark of zero.

The models must be formatted in a logical and elegant way. The models should adhere to the qualities mentioned in the lectures.
You must have a clear layer of processes which should include main and a set of sub- processes.
The process modelled should match what you have described in your analysis report. If the suggested solutions do not impact on how your models look, you need to provide a brief explanation.
The views of models must be consistent with each other, enabling the whole analysis to make sense.
Part 2: Business Process Improvement Recommendation
You are required to provide recommendations for the possible changes to the business process(es) or to the way they are managed which you consider will add value to their business and why they are more efficient and effective compared with the existing models.
You should carefully read the diagrams and link them to the key issues and consider if there are possibilities to alter the diagrams based because of your recommendations for solving problems (for example, combine the tasks, reduce double handling...). If so, you should provide the new to-be process diagram(s). If not, then should indicate why they do not affect the models.
Resources allocation and performance

For solving problems/issues, you also need to consider the resources allocation and performance. For example:
Where is the process bottleneck?
How to better organize staff and allocate jobs to achieve 80% utilization?

You don't need to provide accurate numbers; general discussion and analysis will be efficient.

Best practices

For each issue selected, state the Best Practices (please check lessons 4 & 5 overview for details) you will apply (you should consider at least 2 best practices for each problem/issue to compare). For each Best Practice, describe how it is applied and explain how your solution solves or improves the problem identified. The best practices should be presented in the TO-BE models. Please keep in mind that many different best practices might be used for one issue or problem. Also, for one issue/problem, may need to adopt multiple best practices. Please notes that

industry best practices also can be considered. So, group members should discuss and select one or more than one which best meet requirements.
Best Practice(s) employed. Choose from the Best Practices discussed in the lectures.
Any industry best practices can be adopted?
Describe how the Best Practice is applied to the process and how it addresses the problems.
Describe the possible advantages and any other issues, any disadvantages addressed at the same time.
You must use references to support your arguments. At this stage, please do not consider automation.

Methodologies

You also need to consider approaches (methodologies), Lean, Six Sigma & Lean Six Sigma. Which of them is best suited for improving the Swinburne Logistic processes and why? You will also need to provide a discussion summarising how Swinburne Logistic processes will now operate and be improved if your recommendations are implemented which provides a holistic picture of the new process(es).
Advice on Best practices:
Of the Best Practices mentioned in the lecture, only the Customer, BP Operation and Behaviour Best Practices have an effect on the BPMN diagrams. The other Best Practices, especially the Organization/Resources Best Practices have little or no effect on the diagrams. Therefore, it is advisable to apply Customer, BP Operation and Behaviour Best Practices before Process Automation.
Many of the Best Practices apply to a specific part of the process. It must be clearly stated how and where the Best Practice is applied in the process, preferably in column
c. For example, if applying the Activity Elimination Best Practice, it must be clear what activity is being eliminated and why.

Your applications of cited Redesign Best Practices form a set of recommendations for process improvement. Your recommendations must be consistent. That is, they must all be able to be applied together to obtain a consistent and coherent To-Be process.
To address a single problem, it might be necessary that more than one Best Practice will be required. In addition, once a Best Practice is applied potentially more than one problem will be addressed.
Do not consider automation at this stage.

Report Submission Requirements (All 2 parts)
Submit a single MSWord or PDF document. Archives with multiple files and/or subfolders will not be accepted.
A word-processed report with no more than 3000 +/-10% words which includes:
Executive Summary (not included in the word count)
Table of Contents (not included in the word count)
Introduction
The main body (Discussion addressing the Task Requirements, you should provide preferable subtitles for each section in this part, e.g., Problem identification and analysis; Recommendations for changes to the business process (es) by adopting best practices and methodologies)
Brief recommendations for a change management plan
Conclusion
References (not included in the word count)
You MUST use the Harvard Referencing style or APA throughout your report and include an accurate list of references at the end of the report.