Describe effective communication techniques

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Reference no: EM133189418

SITXMGT002 - Establish and conduct business relationships

Question 1 List and describe 4 interrelationships that are important within a hospitality environment.

Question 2 Describe 8 different sources of supply (including an example of what each source supplies) that are used within the hospitality industry

Question 3 Describe 3 distribution / marketing networks that are utilised within the hospitality industry

Question 4 Describe 3 professional networks, along with what they offer that are utilised within the hospitality industry

Question 5 Describe 4 effective communication techniques

Question 6 What is meant by the term - negotiation?

Question 7 When is a negotiation considered successful?

Question 8 List 2 important skills required to achieve successful negotiations

Question 9 List 5 different negotiation styles (referring to outcomes) as described by Thomas and Kilmann

Question 10 Describe the 4 stages of the negotiation process

Question 11 Outline 2 different strategies for creating a win/win situation from conflict

Question 12 For each negotiation tactic listed below, describe what the tactic is and a way you could best respond to it.
Trade-Off
Deadline

Future Promises

Threats

Exposing competitors information

Budget constraints

Question 13 Describe 6 essential elements of a contact

Question 14 List 6 things to be aware of when entering or negotiating a contract

Question 15 Where could you go to seek specialist advice when developing contracts to meet the needs of clients (list 2 sources)

Question 16 Describe each of the following components as they apply in contract law
Terms and obligations of contract (including express and implied)
Methods of contractual agreement
Exclusion clauses
Dispute resolution clause
Termination of contracts including discharge by:
• agreement
• breach
• frustration

Question 17 What is the Trade Practices Act?

Question 18 List and describe 6 different opportunities that exist for a hospitality organisation to maintain regular contact with their customers and suppliers

Question 19 Describe the following business structures.
Sole Trader

Partnership

Company

Question 20 List 3 advantages and disadvantages of being a sole trader
Advantages

Question 21 List 3 advantages and disadvantages of being in a partnership?
Advantages

Question 22 List 3 advantages and disadvantages of operating a company?
Advantages

Question 23 List 3 legal responsibilities for all business owners to follow when running a hospitality-based business

Question 24 Aside from the legal responsibilities listed in Q23, list 2 specific legal obligations or responsibilities that apply to managers and directors of the following business structures
• Sole Trader
• Partnership
• Company

Attachment:- Establish and conduct business relationships.rar

Reference no: EM133189418

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