Reference no: EM132470557

Tiffani has worked in the emergency department of a regional medical center for the past year . The average length of the stay is more than four hours, The number of patients who leave without being see has climbed to 180/ month, and satisfaction scores have fallen to 80 percentage. A six stigma, including ED nurses,ancillary department staff, and physicians,has been established to identify opportunities to decrease average length of stay and the number of patients who leave without being seen.Tiffani , a new member of her department 's practice council, has been asked to participate in the six sigma team.The team will apply the six steps of the quality improvement process to determine an approach to reduce excessive Wait Times and improve patient satisfaction.The practice council completed the first two steps of the process ( identifying needs most important to the consumer of health care services and assembling a multidisciplinary team to review identified consumer needs and services) before Tiffani was asked to join